Client Experience Coordinator

6 months ago


Toronto, Canada A.K.A. New Media Full time

Company Description

A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.

**Job Description**:
In the role of raisin® Client Experience Coordinator, duties include:
Technical Support - Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
Training - Train clients on all aspects of the raisin® product (web-based and in-person)
Tracking - Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
Marketing - Support marketing initiatives (online and print) as directed
Business Development - Provide ongoing business development support as directed
Product Development - Assist in identifying features for future product development as directed

**What We Can Offer You**:
A stable but growing, exciting company that's been around for more than 20 years
Competitive salary
Comprehensive health and benefits package
Team building and social events
Fun, intelligent co-workers to support through challenges, changes, and improvements
We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.

**This position is full time, Monday to Friday. Salary Range**: $44K - $50K, commensurate with experience.

**COVID-19 & Precautions**:
**Qualifications**:
**Requirements**:
1-2+ years professional account support
Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
Key values of honesty, integrity, professionalism and passion for customer service and technology
Experience supporting or using digital technologies and web-based software
Excellent written and verbal communication skills
Able to communicate technical concepts to a non-technical audience
An understanding of and passion for charities and fundraising

**Nice to Haves**:
Experience in a Digital or Marketing Agency environment
An interest in or passion for Not-For-Profits and volunteering
Bilingual (English/French)
Most importantly, you must be positive, highly organized, and enjoy challenges
Not-for-profit & fundraising experience
Web development & software development, HTML & CSS
Customer service
CRM systems (HubSpot & Salesforce)
Project management
Sales experience, including prospecting and cold-calling

Additional Information

For additional information about AKA raisin and the parent company, A.K.A. New Media, please be sure to visit the following websites:
Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.



  • Toronto, Canada Real Food For Real Kids Full time

    **Title**:Client Experiences Coordinator **O**rganization**: Real Food for Real Kids **Location**:East End of Toronto, ON (hybrid of remote and onsite work, 2-3 onsite days per week and may increase as needed) **Hours of work**:Monday to Friday, 40 hours per week, choose shift 7am-3pm, 9am-5pm or 10am-6pm **Compensation**:$45k - $50k (commensurate with...


  • Toronto, Canada Arbitration Place Full time

    Your enthusiasm for exceeding client expectations will reinforce the exceptional reputation of Arbitration Place as a world class Arbitration Centre where hospitality and legal expertise meet. Your interactions will affirm to our valued clients that working with us is an experience, not a transaction. The Client Experience Coordinator is responsible for...


  • Toronto, Canada The Leadership Agency Full time

    (thisis an onsite opportunity based in downtownToronto)Ourclient is a boutique law firm working with clients in some of themost exciting industries. They specialize in law acrossIntellectual Property Corporate Law Franchising Law and Litigationin technology artificial intelligence software biotechnology andmore industries! They also work with companies big...


  • Toronto, Canada Inspire Direct Marketing Full time

    Quit your day job, come help us save the world! Client Experience Coordinator We are a full-service Canadian fundraising agency on a mission to inspire fundraising and make our world a better place. We do this by partnering with some of the largest and most respected charities in Canada and provide world-class fundraising experiences by...


  • Toronto, Ontario, Canada Chit Chats Full time

    About the RoleWe are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Chit Chats. In this role, you will be responsible for delivering exceptional customer experiences and ensuring compliance with customs laws.ResponsibilitiesClient Service: Greet customers while representing Chit Chats' brand and values, interact...


  • Toronto, Ontario, Canada HealthEcareers - Client Full time

    Job Title:Care Coordination Specialist - Value-Based Care ExpertCompany Overview:HealthEcareers - Client is a leading healthcare organization committed to delivering high-quality patient care while reducing costs. As a Care Coordination Specialist, you will play a crucial role in our value-based care initiatives, collaborating with physicians and...


  • Toronto, Ontario, Canada Sym-Tech Dealer Services Full time

    At Sym-Tech Dealer Services, we're a leading finance and insurance provider to the retail automotive industry. With 53 years of growth, our commitment to innovation, creativity, and results drives everything we do.We're seeking a dedicated Bilingual Customer Experience Specialist to join our headquarters in Thornhill, ON.This role provides an exciting...

  • Event Coordinator

    1 week ago


    Toronto, Ontario, Canada RPIA Full time

    Job SummaryWe are seeking a highly skilled Event Coordinator to join our Marketing & Sales Enablement team at RPIA. This is a full-time permanent position based in Toronto.About the RoleThe Event Coordinator will be responsible for strategically planning and executing high-quality client experiences across our three business lines. This includes coordinating...


  • Toronto, Canada HSB Canada Full time

    Client Experience Associate **Company** HSB Canada **Location** Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today,...


  • Toronto, Canada Cartier Full time

    Reference Code: 95452**Seasonal Client Experience Coordinator - Yorkdale**: - Toronto, ON, CA- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+...


  • Toronto, Ontario, Canada Cartier Full time

    Job OverviewCartier North America is seeking a highly skilled Seasonal Client Experience and Boutique Coordinator to join our team. As a key member of our boutique staff, you will be responsible for delivering exceptional client experiences and optimizing the boutique environment.Key Responsibilities:Create unforgettable client experiences through...

  • Client Care

    1 week ago


    Toronto, Canada Yoga Mamas Wellness Clinic Full time

    **About the Role** As a **Client Care & Experience Coordinator**, you will be the heart of our wellness clinic, ensuring every client’s journey is smooth, supportive, and memorable. From welcoming clients to managing schedules and supporting clinic operations, your contribution will directly impact women's health and well-being, from pre-pregnancy to...


  • Toronto, Canada Axis Therapy & Performance Full time

    Axis Therapy & Performance is seeking an enthusiastic, energetic, and self-motivated **CLIENT EXPERIENCE COORDINATOR **for our **RIVERDALE LOCATION!** Axis Therapy & Performance is a comprehensive, multidisciplinary fitness and lifestyle therapy ecosystem. With a collaboration of highly trained Chiropractors, Physiotherapists, and Massage Therapists - Axis...


  • Toronto, Ontario, Canada CB Canada Full time

    About the Role:We are seeking a highly skilled Client Care Coordinator to join our team at CB Canada. As a Client Care Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Welcome and engage with clients, providing personalized support and solutions to...


  • Toronto, Ontario, Canada Osler Full time

    OverviewOsler, Hoskin & Harcourt LLP is one of Canada's leading business law firms with over 1,000 firm members based in offices across the country and in New York.We are committed to attracting and maintaining top talent and have created a unique firm culture that fosters mentoring and idea exchange. Our team is dynamic and exciting, making us a great place...


  • Toronto, Canada Fiera Capital Full time

    At Fiera Capital We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions: - Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment. - Your Growth & Empowerment: We have ambitious...


  • Toronto, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...


  • Toronto, Canada Yoga Mamas Wellness Clinic Full time

    **Job description** About Yoga Mamas: Established in 2012, Yoga Mamas is Toronto’s leading maternal wellness centre providing wellness treatments and services from fertility to family. The clinic boasts 5000 square feet of sunlit space with 10 treatment rooms on two floors and a large movement studio, and we are growing. Though our name includes the word...


  • Toronto, Canada CAAT Pension Plan Full time

    **Client Experience Administrator** **We believe that everyone has the right to a rewarding career with an organization that values and invests in your growth.** Are you looking for an energetic, high-performance culture that’s truly one of a kind? How would you like to work in a fun, high-performance culture that’s truly one of a kind - on a team...


  • Toronto, Canada Sephora Full time

    **Job ID**: 221578 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...