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Multilingual Client Experience Coordinator

1 week ago

Toronto, Ontario, Canada Sym-Tech Dealer Services Full time

At Sym-Tech Dealer Services, we're a leading finance and insurance provider to the retail automotive industry. With 53 years of growth, our commitment to innovation, creativity, and results drives everything we do.

We're seeking a dedicated Bilingual Customer Experience Specialist to join our headquarters in Thornhill, ON.

This role provides an exciting opportunity to deliver exceptional client service, support internal departments, and work closely with our National Sales Team.

About the Role:

We offer:

  • A dynamic, fast-paced culture that's fun to be a part of
  • Competitive wages and benefits
  • Ongoing industry training programs and professional development opportunities
  • A professional, collaborative, and progressive work environment
  • An empowering atmosphere where people are inspired to do great work
  • The chance to work with some of the best in the business

Responsibilities:

This position reports directly to the Manager, Customer Experience, and involves:

  • Providing top-notch customer service to external clients and supporting internal departments
  • Corresponding with members of the sales team via phone or email
  • Daily administration and coordination of customer service activities
  • Liaising with the sales team to coordinate in-field support
  • Collaborating with Marketing and coordinating with Distribution Centre to ship regular sales supply orders
  • Assembling marketing/sales collateral and POS materials
  • Maintaining a strong knowledge of Sym-Tech products
  • Meeting or exceeding monthly call center performance objectives, including call quality and performance metrics
  • Accurately completing documentation for each transaction (including keeping CRM records up-to-date)
  • Working closely with Accounting to ensure accurate processing of cancellations, refunds, and adjustments

Requirements:

  • 3+ years of customer service experience or relevant industry experience
  • Fluent French and English language skills (written and spoken)
  • A passion for delivering a superior customer experience
  • Energetic, friendly, outgoing, proactive personality and phone business acumen
  • Ability to learn new processes quickly, prioritize tasks, and work well under pressure in a fast-paced environment
  • Proven ability to adapt to changing situations
  • Excellent written and oral communication skills
  • Demonstrated experience with customer escalation, conflict resolution, and negotiation
  • Strong willingness to problem-solve and work well with minimal supervision
  • Strong team building skills to work effectively within a close team environment – self-sufficient and resourceful
  • Proficient in MS Office suite; CRM experience an asset
  • May be required to work overtime as per business needs

Salary Estimate: $50,000 - $70,000 per year, depending on experience.