Manager, Client Experience

3 weeks ago

Toronto, Canada Sephora Full time

**Job ID**: 246804
**Store Name/Number**: ON-Eaton Centre (0500)
**Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Experience Leader

    3 weeks ago

    Toronto, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Manager Client Experience

    3 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment...

  • Manager, Client Experience

    3 weeks ago

    Toronto, Canada LVMH Full time

    **Poste** Manager, Client Experience **Profil** **Job ID**: 219721 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada LVMH Full time

    **Poste** Manager, Client Experience **Profil** **Job ID**: 213384 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing...

  • Manager - Client Experience

    2 hours ago

    Toronto, Canada EY Full time

    At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada Sephora Full time

    **Job ID**: 219721 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all...

  • Client Experience Manager

    6 days ago

    Toronto, Canada Options Consulting Solutions Full time

    CLIENT EXPERIENCE MANAGER FULL-TIME CANADA Salary up to $70K Are you passionate about enhancing inclusivity? Do you want a role focused on supporting minority-owned business? Are you skilled in providing exceptional client service and relationship management? The Company Our client is a unique organization with a mission of enhancing inclusivity by...

  • Client Experience Manager

    6 days ago

    Toronto, Canada Options Consulting Solutions Full time

    CLIENT EXPERIENCE MANAGER FULL-TIME CANADA Salary up to $70K Are you passionate about enhancing inclusivity? Do you want a role focused on supporting minority-owned business? Are you skilled in providing exceptional client service and relationship management? The Company Our client is a unique organization with a mission of enhancing inclusivity by...

  • Client Experience Manager

    6 days ago

    Toronto, Canada Options Consulting Solutions Full time

    CLIENT EXPERIENCE MANAGER FULL-TIME CANADA Salary up to $70KAre you passionate about enhancing inclusivity? Do you want a role focused on supporting minority-owned business? Are you skilled in providing exceptional client service and relationship management?The Company Our client is a unique organization with a mission of enhancing inclusivity by bringing...

  • Client Experience Manager

    3 days ago

    Toronto, Canada Options Consulting Solutions Full time

    CLIENT EXPERIENCE MANAGER FULL-TIME CANADA Salary up to $70KAre you passionate about enhancing inclusivity? Do you want a role focused on supporting minority-owned business? Are you skilled in providing exceptional client service and relationship management?The Company Our client is a unique organization with a mission of enhancing inclusivity by bringing...

  • Client Experience Manager

    2 weeks ago

    Toronto, Canada XYZ Storage Full time

    **Are you looking for a fun and challenging career with room for growth and advancement? Do you have a passion for helping people and providing great customer service? Are you looking to be part of a dynamic team?** **If you answered YES to all three of these questions, then we want to talk to you! XYZ Storage is the premier self storage provider in...

  • Manager, Client Experience

    2 weeks ago

    Toronto, Canada University Pension Plan Full time

    **OUR COMPANY BACKGROUND & CULTURE** UPP is a ground-breaking jointly sponsored pension plan tailored by and for Ontario’s university sector. Today, we manage $11.8 billion in pension assets and proudly serve over 37,000 working and retired members across four universities and 12 affiliate organizations. Our commitment is to protect the security and...

  • Manager, Client Experience

    1 week ago

    Toronto, Canada University Pension Plan Full time

    **OUR COMPANY BACKGROUND & CULTURE** UPP is a ground-breaking jointly sponsored pension plan tailored by and for Ontario’s university sector. Today, we manage $11.8 billion in pension assets and proudly serve over 37,000 working and retired members across four universities and 12 affiliate organizations. Our commitment is to protect the security and...

  • Account Manager

    2 weeks ago

    Toronto, Canada Solar Client System Full time

    Solar Client System is a digital marketing agency that helps solar businesses grow their sales through online marketing strategies and services. **Job description**: Client success managers are liaisons between our agency and our clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects...

  • Client Experience

    3 weeks ago

    Toronto, Canada Nav Khakh Full time

    Full Job Description **Job ID**: 211589 **Store Name/Number**: ON-Toronto Union Station (1526) **Address**: 65 Front Street, Toronto, ON M5J 1E0, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific...

  • Manager, Client Experience

    3 weeks ago

    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - TD Direct Investing is Canada’s largest direct investing brokerage, empowering self-directed investors and traders with its full spectrum of powerful solutions and innovative tools to manage their investments with ease and confidence....

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada People Corporation Full time

    We are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto. ***The Manager, Client Experience will**: - Contribute to and execute on the Corporation’s approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes. - Deliver on and continuously improve...

  • Manager, Client Experience

    4 weeks ago

    Toronto, Canada People Corporation Full time

    We are seeking a Manager, Client Experience to join our team in Winnipeg or Toronto. **The Manager, Client Experience will**: - Contribute to and execute on the Corporation’s approach to Voice of Customer, including developing, maintaining, and continuously improving our quality and issue management processes. - Deliver on and continuously improve People...

  • Client Experience Account Manager

    3 weeks ago

    Toronto, Canada Peninsula Canada Full time

    **Company**: Peninsula Employment Services Limited **Job Title**: Client Experience Account Manager **Department**:Client Experience **Location**: Toronto, Ontario (in-office) **Salary**:$45,000.00 - $50,000.00 per annum CAD, commensurate with experience **About Us** **Peninsula Canada is a provider of external HR and OHS solutions**; including,...

  • Relationship Manager, Client Experience

    5 days ago

    Toronto, Canada CIBC Mellon Full time

    **Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...