Client Experience Coordinator

6 months ago

Toronto, Canada Axis Therapy & Performance Full time

Axis Therapy & Performance is seeking an enthusiastic, energetic, and self-motivated **CLIENT EXPERIENCE COORDINATOR **for our **RIVERDALE LOCATION**

Axis Therapy & Performance is a comprehensive, multidisciplinary fitness and lifestyle therapy ecosystem. With a collaboration of highly trained Chiropractors, Physiotherapists, and Massage Therapists - Axis has helped thousands of clients reach their fitness and mobility goals and continues to lead the conversation on why taking care of your body today will ensure your body moves pain free and the way it was designed to, tomorrow.
- See what our clients say about us:

- Learn more about us:
**OUR WHY**

To break the mold of physical therapy, challenge the status quo and challenge the template to provide a creative and less cookie-cutter experience to our client’s that creates a lasting impression.

**WHY WORK AT AXIS**:

- **Training and ongoing 1-on-1 mentorship **provided from our leadership team who ensures your growth and development.
- **Treatment Discounts** to allow you to see your colleagues whenever you want
- **Fully equipped Gym Space **available to all staff
- **Team Socials **We work hard, we play harder With quarterly team building events and monthly team challenges you will get to de-stress and let loose with your colleagues (friends)

**WHAT YOU’LL DO**

**Clinic Operations**
- Maintain facility standards and ensure utmost compliance with the Axis Policies and safety standards

**Schedule Administration**
- Ensure all therapists scheduling is up-to-date and optimized throughout the week
- Manage client bookings and arrival times
- Ensure initial, cancelled, no showed, and wait-listed clients are contacted as necessary
- Accurately and precisely capture referral notes for new clients

**Bookkeeping**
- Ensure all billing, invoicing and claims have been submitted, are up-to-date and closed
- Reconcile payments when they arrive to the clinic and alert the Clinic Manager of any discrepancies or issues which may cause the clinic not to be paid for sessions
- Work with the Clinic Manager to follow up on any outstanding payments as necessary
- Respond to all medical request inquiries received at the clinic
- Complete all cash reconciliation and reporting processes at end of day/end of month

**WHO YOU ARE**
- 1+ years of experience working in customer service and/or hospitality
- Natural problem solver with exceptional communication skills
- Drive to work hard, take initiative, hustle and complete tasks to ensure the clinic runs smoothly
- Very strong attention to detail
- Highly efficient, resourceful and adaptable
- Very strong sales, troubleshooting and customer service skills
- Fun, energetic, and passionate for the fitness and healthcare industry
- Embodies the Axis vision, mission and values to deliver the Axis Experience
- Focused on the growth and development of the team as a whole
- Flexible to work days, evenings and/or weekend hours as needed
- Strong Punctuality and Attendance
- Social media/digital marketing experience considered an asset
- Excellent work ethic with strong interpersonal and time management skills
- Excellent people management skills
- Participate in community and business development initiatives
- Complies with Axis's corporate policies and procedures

**WHO WE ARE**
- An award-winning clinic
- A newly renovated, modern facility with private rooms and a fully equipped gym space
- Featured on BlogTO and Top Choice Canada
- 5 Star rated organization across all platforms
- Not just client focused but staff-satisfaction focused work environment
- A young, strong family-like culture who supports, educates, and motivates each other in a fun, good vibes only, laid back yet fast paced environment
- Highly energetic young professionals in a highly collaborative environment
- Competitive wages
- Strong social media presence (Instagram, Facebook, TikTok, Google, LinkedIn, Twitter)
- Growth and leadership opportunities via the Axis Career Path
- Jane EMR

**CONTACT US IF YOU SHARE THESE CORE VALUES**:

- Determination
- Collaboration
- Outcome-Obsession

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: $17.00-$19.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Medical grade masks and face shields are provided to all Staff. COVID screening and temperature checks are done for all clients and staff. Sensitization bottles in every room and high traffic areas. Facility is deep cleaned every hour.

Application question(s):

- What do you consider the highest form of customer service?
- What impact has physical therapy had on you in the past?
- What book, movie or podcast has significantly impacted you to be the best version of yourself?
- If you could be any Disney character who would you be and why?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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