Client Care
1 week ago
**About the Role**
As a **Client Care & Experience Coordinator**, you will be the heart of our wellness clinic, ensuring every client’s journey is smooth, supportive, and memorable. From welcoming clients to managing schedules and supporting clinic operations, your contribution will directly impact women's health and well-being, from pre-pregnancy to postpartum care and beyond, making a truly meaningful difference in their lives.
This is a **full-time, Monday to Friday, daytime role**. We value work-life balance and are happy to discuss a schedule that supports your personal priorities.
**What You’ll Do**
- Welcome clients warmly, ensuring they feel supported from arrival to departure
- Schedule, reschedule, and manage appointments with precision using clinic software
- Educate clients on wellness services, including movement, therapy, and workshops
- Process payments and maintain accurate client records
- Assist with clinic operations, including stocking supplies and maintaining a tidy, photo-ready space
- Support the General Manager with special projects as needed
**What Makes You a Great Fit**
- **2+ years of client-facing experience** (hospitality, retail, etc.) and **1+ year of admin experience**:
- Experience in a wellness, medical, or health clinic is a plus
- Strong communication skills with the ability to speak with kindness, candor, and clarity
- Highly organized, detail-oriented, and comfortable managing multiple schedules
- Proficiency with Google Suite, Jane App, or MindBody is preferred
- Adaptable, quick to switch gears, and a true team player
- Ability to lift up to 30 lbs
**About Us**
We are a wellness sanctuary supporting the health of women and their families. Since 2012, we’ve grown to become Toronto’s leading destination for **women's wellness**, offering care across six key stages:
- **Fertility Care**:
- **Pregnancy Care**:
- **Postpartum Care**:
- **Pediatric Care**:
- **Family Care**:
- **Self-Care and Overall Wellbeing**
Our 5000-square-foot clinic features 18 treatment rooms, a spacious movement studio, and a vibrant team of **70+ healthcare practitioners, doulas, educators, instructors, and staff**. Our space is thoughtfully designed with **lots of natural light, fireplaces, and decor** to feel warm, clean, and welcoming — a contrast to the sterile environments often associated with wellness clinics.
**Why You’ll Love Working Here**
- **Your Wellness**: Receive exclusive access to our wellness program, including discounts and spending credits toward a variety of wellness services at our clinic.
- **Comprehensive Benefits**: Access a flexible benefits package that includes Medical, Vision, and Dental coverage.
- **Industry-Leading Compensation**: Our total compensation package is one of the most competitive in the wellness industry, offering unmatched value and benefits.
- **Flexibility When You Need It**: Work with a schedule that fits your life.
- **Time to Recharge**: Paid time off to prioritize your well-being.
- **Exclusive Perks**: Enjoy discounts on in-store products.
- **Move & Flow**: Complimentary access to fitness classes.
- **Grow Your Expertise**: Receive professional training discounts to support your development.
- **A Culture of Collaboration**: Join a supportive and encouraging team environment.
- **Comfortable Attire**: Embrace a relaxed, casual dress code.
Our benefits reflect our dedication to supporting your well being, growth, and sense of belonging.
**Job Details**
- **Job Type**: Full-time, Monday to Friday
- **Salary**: $48,000 per year
- **Expected Hours**: 40-44 hours per week
**How to Apply**
**Application Question**:
- What is your interest and/or experience with women's and family wellness?_
**Equity, Diversity, and Inclusion**
Pay: $48,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- What is your interest and/or experience with women's and family wellness?
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
Application deadline: 2024-12-20
Expected start date: 2024-12-23
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