Call Center Representative

5 days ago

Abbotsford, Canada Be Safe Tire Full time

**Job Overview**:
As a Call Center Representative / Customer Service for our tire store, your primary responsibility will be to provide exceptional customer service to our clients. You will handle incoming calls from customers who have inquiries or need assistance with their tire-related needs.

**Responsibilities**:

- Answering customer calls in a courteous and professional manner, addressing their inquiries and concerns related to tires, tire prices, availability, and services offered.
- Providing accurate and detailed information to customers regarding tire brands, sizes, tread patterns, and performance characteristics to help them make informed purchasing decisions.
- Assisting customers with scheduling appointments for tire installations, rotations, balancing, and other tire maintenance services.
- Collaborating closely with our tire technicians to ensure proper communication and coordination of customer requirements, tire inventory availability, and service timelines.

**Qualifications**:

- High school diploma or equivalent.
- Basic computer skills.
- Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.
- Ability to handle a high volume of calls in a fast-paced environment.

Join our team as a Call Center Representative / Customer Service and be part of a dynamic work environment where your communication skills and customer service expertise will shine.

**Job Types**: Full-time, Part-time

Pay: $22.15-$25.80 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Work Location: In person

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