Customer Service Representative
2 weeks ago
**Job Overview**
**Responsibilities**
- Analyze customer needs and provide appropriate solutions or alternatives.
- Assist with order processing, including data entry and managing customer accounts.
- Upsell products and services when appropriate to enhance customer satisfaction and company revenue.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with team members to improve service processes and address recurring issues.
- Ensure adherence to company policies and procedures while delivering top-notch customer service.
**Skills**
- Strong proficiency in English; bilingual or multilingual abilities (especially Spanish) are a plus.
- Excellent phone etiquette and communication skills, both verbal and written.
- Proven experience in customer service or sales roles is preferred.
- Ability to analyze situations effectively and provide timely solutions.
- Strong data entry skills with attention to detail for accurate record keeping.
- A positive attitude with a commitment to providing outstanding service to customers.
Join our team today and contribute to creating exceptional experiences for our customers
**Job Type**: Seasonal
Contract length: 3 months
Pay: $17.50-$20.00 per hour
Expected hours: 8 - 20 per week
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Abbotsford, BC V2S 7Y9
Application deadline: 2024-12-31
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