Senior Team Lead

2 weeks ago


Abbotsford, British Columbia, Canada Amani Ventures Full time

Job Title:

Senior Team Lead - Call Center Operations

About the Role:

Amani Ventures is seeking an experienced and skilled Senior Team Lead to oversee the operations of our call center team. This is a critical role that requires strong leadership, communication, and problem-solving skills.

Responsibilities:

The successful candidate will be responsible for:

  • Conducting regular performance reviews with team members to ensure they are meeting their goals and objectives.
  • Recruiting, hiring, and training new team members to fill vacant positions.
  • Coordinating and assigning work tasks to team members to ensure efficient use of resources and timely completion of projects.
  • Maintaining the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • SUPERVISING A TEAM OF 5-10 EMPLOYEES

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Experience working in a call center environment.
  • Strong leadership and communication skills.
  • Ability to work independently and as part of a team.
  • Physical presence at the workplace is required as some elements of the job cannot be performed remotely.

Benefits:

We offer a competitive salary package, including an estimated $60,000 per year based on industry standards and location, and opportunities for career growth and development.



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