Senior Team Lead
2 weeks ago
Job Title:
Senior Team Lead - Call Center Operations
About the Role:
Amani Ventures is seeking an experienced and skilled Senior Team Lead to oversee the operations of our call center team. This is a critical role that requires strong leadership, communication, and problem-solving skills.
Responsibilities:
The successful candidate will be responsible for:
- Conducting regular performance reviews with team members to ensure they are meeting their goals and objectives.
- Recruiting, hiring, and training new team members to fill vacant positions.
- Coordinating and assigning work tasks to team members to ensure efficient use of resources and timely completion of projects.
- Maintaining the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
- SUPERVISING A TEAM OF 5-10 EMPLOYEES
Requirements:
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Experience working in a call center environment.
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Physical presence at the workplace is required as some elements of the job cannot be performed remotely.
Benefits:
We offer a competitive salary package, including an estimated $60,000 per year based on industry standards and location, and opportunities for career growth and development.
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