Administrative Support 07

4 weeks ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Position Details**:
**Posting #**: 27860
**Department**:Nursing - Anxiety Treatement & Research
**Employee Type**:Temporary, Full Time
**If Temporary, Number of Weeks**:52
**Union**:CUPE
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: West 5th Campus (Hamilton Mountain)

**Application Dates**:
**Opening Date**: 25/04/24
**Closing Date**: 02/05/24 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***:
This position provides administrative support services within the Anxiety Treatment and Research Clinic as the front desk receptionist. The incumbent greets and registers patients, schedules patient appointments and performs general administrative duties.

**QUALIFICATIONS**:

- Grade 12 diploma or equivalent, and a minimum of a two-year College diploma in Medical Office Administration
- Minimum of 2 years’ experience providing administrative support within a busy, multidisciplinary Mental Health Care facility, with demonstrated knowledge of the Mental Health Act
- Intermediate level of skill in MSWord, MSExcel and PowerPoint
- Clerical testing may be required as part of the selection process
- Ability to communicate effectively and tactfully, both in person and by telephone
- Ability to perform well as a contributing member of a team
- Maintain excellent interpersonal relationships with a strong focus on customer service, while handling multiple tasks and frequent interruptions
- Good organizational skills
- Good work performance and attendance record is essential

**RESPONSIBILITIES**:

- Provides reception for the Anxiety Treatment & Research Clinic, handling incoming phone calls, inquiries and visitors.
- Provides admin support in typing routine correspondence, filing, sorting/distributing mail, faxing and photocopying.
- Registers patients, ensuring that all pertinent patient data is entered in the patient information system accurately and efficiently.
- Triages all incoming calls, answering immediate concerns and referring other calls as required.
- Processes discharge of patient in database.
- Schedules patient appointments and makes telephone reminder calls for next day appointments.
- Responsible for ATRC book sales
- Ensures all supplies required by the unit are adequately stocked and re-ordered and maintenance work orders are monitored and handled in a timely manner.
- Remains alert regarding client, patient and family activity and ensures that work area is maintained in a safe, organized and presentable way at all times.
- Provides support to other administrative support staff as required and assists with other activities assigned by the Manager

The successful applicant will provide administrative coverage and support for long term vacancies within the Anxiety Treatment & Research Clinic. Episodic unit coverage may also be required while following all applicable scheduling provisions of the Collective Agreement.

**HOURLY WAGE**:
$26.11... $27.24... $28.38 (plus 14% in lieu)
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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