Administrative Support 09

4 weeks ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Position Details**:
**Department**: Chronic Pain Management Program Clinic
**Employee Type**: Regular, Part Time
**If Temporary, Number of Weeks**:
**Union**: CUPE
**Openings Remaining**: 1

**Schedule**:
**Work Days**: Monday to Friday, Occasional Weekends
**Time of Day**: Days, Afternoons
**Shift**: Rotating
**This position may be scheduled at any of the following sites**: King Campus (Stoney Creek East Hamilton)

**Application Dates**:
**Opening Date**: 18/07/23
**Closing Date**: 25/07/23 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***

**QUALIFICATIONS**
- 2-year post-secondary college diploma in Medical Office Administration from an accredited school
- Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect
- The Clinic is a dynamic environment requiring the individual to balance many competing priorities for a variety of stakeholders, both internal such as the SJHH WSIB Clinic and Operating Room; and external such as insurance companies.
- Strong problem-solving skills and ability to resolve issues quickly to maintain clinic flow
- Intermediate skill level required for all Microsoft Office Programs (Word, Excel and Power Point)
- Clerical testing may be required as part of the selection process.
- Keyboarding and transcription skills
- Demonstrated ability to take initiative, organize and set priorities and work efficiently in a team environment
- Intermediate skill level with medical terminology
- Demonstrated ability to appreciate the confidential nature of the position
- Demonstrated excellence in verbal and written communication
- Excellent interpersonal skills
- Highly organized with ability to multi-task

**RESPONSIBILITIES**
- Ensures the day-to-day clerical operations such as completing referral intake, establishing and maintaining referral wait lists, coordinating assigned clerical projects, returning phone calls to clinic patients and referral partners in a prompt manner
- Performs registration of new patients, schedules and notifies patients of consultation as well as follow-up appointments
- Completes check-in for patient virtual and in person appointments and updates Dovetale (EPIC) templates for all pain clinic staff regularly
- Organizes Chronic Pain Clinic orientation groups, both virtually and in person on a monthly basis
- Notifies referring physicians and patients of orientation and ensures all is organized day of orientation session
- Provides administrative support pre, during and post the orientation session
- Carries out appropriate follow-up actions and correspondence at the direction of the manager and/or chronic pain services physicians
- Notifies patients of operating room procedures and instructions
- Arranges for Diagnostic Imaging, Nursing, etc.
- Maintains physician calendars and Operating Room schedules as related to Chronic Pain Clinic
- Performs other duties relevant to the operations of the Chronic Pain Services departments as assigned and collaborates with all staff

**HOURS OF WORK**
Monday to Friday, days, afternoons, occasional weekends

**WAGE RATE**
Hourly: $27.21...$28.41...$29.57 (plus 14% in lieu of benefits)
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

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