Administrative Assistant

5 months ago

Mississauga, Canada ACHEV Full time

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

**_ SUMMARY_**_:_**

The Newcomer Information Centres are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator, Information Counsellors, and the team at Achev’s Newcomer Information Centre.

**_ DUTIES & RESPONSIBILITIES:_**
- Provide enthusiastic, courteous service to clients and the community at the reception desk
- Respond to client inquiries by phone and in-person in a friendly and welcoming manner
- Assist clients by providing general information and referral to other community services
- Input and update client information in CRM/CETRA
- Contact clients to confirm/reschedule/rebook appointments as necessary
- Assist in generating statistical reports on a regular basis
- Order and keep an inventory of office supplies
- Register clients and organize client questionnaires and evaluations
- Perform a variety of clerical duties, including filing, typing, photocopying, confidential record keeping, and document distribution in accordance with company policies and procedures
- Contribute to team cohesiveness and team building
- Undertake other duties assigned by the coordinator

**_ QUALIFICATIONS:_**
- 1-2 years working experience in an administrative environment
- Well organized with the ability to enter data with accuracy
- Advanced numerical and analytical skills
- Demonstrated use of computer technology including Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in database management
- Excellent communication, interpersonal skills, cultural sensitivity, and problem-solving skills
- Demonstrated organizational and planning skills
- Adaptable, flexible, and able to work in a team environment
- Ability to multi-task, take the initiative, and be able to meet deadlines
- Knowledge of a second language is an asset
- Demonstrated experience in dealing with multicultural and disability issues
- Must be between ages 15 and 30 years of age at the start of employment.
- Have been registered as full-time students in the previous academic year and must intend to return to school on a full-time basis in the next academic year.
- Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act and must be legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations

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