Assistant Retail Sales Manager

7 months ago

Blue Mountains, Canada Pepper Palace Canada Full time

**Job Summary**:
The Assistant Retail Sales Manager at Pepper Palace plays a pivotal role in driving the store's sales performance, ensuring exceptional customer service, and maintaining the brand's high standards. This position involves hands-on management of store operations, team leadership, and a commitment to achieving sales goals, all while ensuring an outstanding experience for every customer.

**Duties/Responsibilities**:
Customer Engagement:

- Act as a frontline contact for customer queries, feedback, and service, ensuring every customer experiences the best of Pepper Palace.
- Stay updated on product knowledge to assist customers with informed recommendations and insights.
- Address and resolve any customer concerns promptly, ensuring satisfaction and promoting return visits.

Operational Support:

- Aid the Retail Sales Manager in daily store operations, ensuring tasks like inventory checks, product restocks, and visual merchandising are executed efficiently.
- Contribute to a welcoming store environment, upholding Pepper Palace's visual and service standards.
- Engage in sales initiatives, assisting the team in meeting store targets and KPIs.

Team Collaboration:

- Support the Retail Sales Manager in fostering a collaborative and positive team environment.
- Provide feedback on customer preferences, trends, and potential areas for improvement.
- Assist in training sessions and team meetings as needed.

Other duties as assigned.

**Qualification**:

- High school diploma or equivalent required.
- 1 - 3 years of supervisory experience.
- Commitment to delivering exceptional customer service.
- Strong organizational and multitasking abilities.
- Solid communication and interpersonal skills.
- Ability to work cohesively with a team and support leadership directives.
- Familiarity with retail operations and an understanding of store dynamics.
- Previous experience in retail sales or customer service roles.

**Travel Requirements**:

- 0 - 5% of the time or as business requires.

**Pepper Palace is an Equal Opportunity Employer, a proud supporter of Veterans, and a Drug-Free Workplace.**

**Job Type**: Part-time

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Store discount

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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