HR Services Associate

7 months ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

HR Services Associate - Manager Help Desk

**Job Summary**

The HR Services Associate - Manager Help Desk is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

**Responsibilities**

Life Cycle and System Updates
- Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
- Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
- Understands trade offs and when to escalate
- Is a skilled specialist at recognizing and providing solutions to employee questions
- Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
- Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
- Provides standard reporting to HR stakeholders and line manager
- Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Handles sensitive and/or complex queries

COE Process Expertise
- Has a specialized understanding of programs and COE processes
- Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
- Able to handle complex COE processes
- May help in COE process design and project support

Operational Excellence
- Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
- Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
- Understands and executes on SLA and KPI's and helps distribute cases
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
- Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support
- Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management
- Expected to participate in special projects for varying size
- Expected to participate translations, as needed

**Qualifications**
- High school diploma/GED required
- 4+ years of related experience, or equivalent experience preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  • Strategic HR Director

    2 months ago

    Old Toronto, Canada MaxPeople HR Full time

    About Our ClientMaxPeople HR is a leading HR consulting firm that offers a wide range of services to help businesses manage their workforce effectively and navigate the legal aspects of employment.Position OverviewThe Director, Human Resources is responsible for the overall operations of the HR Department and its associated programs and functions in support...

  • Senior HR Strategist

    5 days ago

    Old Toronto, Canada MaxPeople HR Full time

    About MaxPeople HRJob OverviewThe Director, Human Resources is a critical role that oversees the overall operations of the HR Department and its associated programs and functions in support of corporate goals and objectives.Main ResponsibilitiesStrategically plan and evaluate HR programs to drive business outcomes and ensure compliance with relevant laws and...

  • HR Associate

    5 days ago

    Toronto, Canada The Safehaven Project for Community Living Full time

    For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs. Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs. Safehaven serves individuals with...

  • Senior HR Business Partner

    6 days ago

    Toronto, Ontario, Canada Humani HR Full time

    Company OverviewHumani HR is a boutique Human Resources consulting firm that serves as business partners to executives of small and medium-sized businesses. We act as our client's fractional HR Partner to support their varying People Operations needs.Job DescriptionThe HR Generalist will be the go-to person supporting HRBP's for multiple clients across...

  • Bilingual HR Service Centre Associate

    1 week ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: The HR Service Center Associate is responsible for the timely delivery of quality service to employees and managers with respect to employee records, payroll updates, absence management and Human Resources policies and practices. This role requires strong customer focus and communication skills as well as a high degree of proficiency in...

  • HR Associate

    2 weeks ago

    Toronto, Canada JAM Full time

    JAM is your one-stop shop for all things PLAY! Whether you're looking to find Sports Leagues across North America, or book a hilarious virtual event for your team, JAM has it all! We are looking for a new teammate to join us on our exciting adventure, as we connect more people through play than ever before! - Chase the Vision - Deliver What You Promise -...

  • International HR Business Partner

    3 days ago

    Toronto, Canada Oyster HR Full time

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...

  • Payroll & HR Systems Associate

    2 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Administrative Support Associate and HR

    7 months ago

    Toronto, Canada Rona Inc. Full time

    **An administrative - HR position within a dynamic retail environment.** Are you seeking a significant challenge and have experience in human resources, payroll, and administration? Our vibrant **RONA+ York** is seeking an Administrative and HR Support Associate for a 12 months contract, to make a difference in providing internal customer service to store...

  • Associate, HR Operations

    7 months ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Associate, HR Operations - 12 Month Contract **Our HR Operations Team.** The Associate HR Operations role will manage the Canada HR Contact Centre mailbox and support our associates with exceptional customer service, self-service resources, and expertise on company benefits and policies. This role...

  • Warehouse Associate Position in Toronto

    1 month ago

    Toronto, Ontario, Canada Universal HR Solutions Full time

    We are seeking a highly skilled Warehouse Associate to join our team at Universal HR Solutions. This is an exciting opportunity for individuals who enjoy working in a fast-paced warehouse environment and are looking to take their career to the next level.About the JobThis role is ideal for those with strong physical abilities, excellent hand-eye...

  • TopHat HR | Paralegal

    4 days ago

    toronto, Canada TopHat HR Full time

    About Us:Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.About our client and the role : We are hiring on behalf of our client, a dynamic and diverse business entity. This project-based, full-time position offers a unique opportunity for a Paralegal to work closely with...

  • HR Consultant

    3 weeks ago

    Greater Toronto Area, Canada Bridge Legal & HR Solutions Full time

    **Position**:HR Consultant **Location**:Toronto; Remote with occasional travel to client location **Reporting to**: Lead Counsel **Who We Are**: Bridge Legal & HR Solutions (BLHR) is a unique boutique firm where we “Bridge” together the needs of small and medium-sized businesses by offering the services of Employment Law, HR Consulting, Immigration Law,...

  • HR Recruiter

    3 weeks ago

    Toronto, Canada Ai HR Solutions Inc Full time

    ** Responsibilities** - Post job ads on professional sites, job sites and social media - Assist teams in screening resumes - Conduct initial phone screens - Schedule calls and interviews - Use recruiting software to keep track of open roles - Coordinate drug tests and background checks - Participate in recruiting events **Skills** - 1-2 years of proven work...

  • Associate HR Manager, Canada

    1 day ago

    Toronto, Canada L'Occitane En Provence Full time

    L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality,...

  • Payroll & HR Systems Associate

    1 day ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • HR Associate/specialist

    4 months ago

    Toronto, Canada Marcatus QED Full time

    **ABOUT US** Marcatus QED is a leading edge agri-food solutions company helping consumer brands develop bespoke sourcing programs, innovative products, and sustainable supply chains around the globe. The vision of Marcatus QED is to be a purpose-driven global enterprise, committed to creating sustainable solutions and fostering meaningful relationships...

  • Payroll & HR Systems Associate

    7 days ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • TopHat HR | Paralegal

    6 days ago

    toronto, Canada TopHat HR Full time

    About Us:Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.About our client and the role : We are hiring on behalf of our client, a dynamic and diverse business entity. This project-based, full-time position offers a unique opportunity for a Paralegal to work closely with...

  • HR Manager

    1 week ago

    Toronto, Canada PrimeFlight Aviation Services Inc Full time

    **Description** **We are seeking a qualified HR Manager whose primary focus will be overseeing our Canadian Human Resource efforts.** The Canadian HR Manager provides HR consultation and integrated solutions to business leaders and employees, integrating HR strategies that align with the business needs. Anticipates and plans for human resources needs and...