HR Services Associate

4 months ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

HR Services Associate - Manager Help Desk

**Job Summary**

The HR Services Associate - Manager Help Desk is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

**Responsibilities**

Life Cycle and System Updates
- Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's
- Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
- Understands trade offs and when to escalate
- Is a skilled specialist at recognizing and providing solutions to employee questions
- Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date
- Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT
- Provides standard reporting to HR stakeholders and line manager
- Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Handles sensitive and/or complex queries

COE Process Expertise
- Has a specialized understanding of programs and COE processes
- Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate
- Able to handle complex COE processes
- May help in COE process design and project support

Operational Excellence
- Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
- Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
- Understands and executes on SLA and KPI's and helps distribute cases
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
- Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support
- Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management
- Expected to participate in special projects for varying size
- Expected to participate translations, as needed

**Qualifications**
- High school diploma/GED required
- 4+ years of related experience, or equivalent experience preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  • Payroll - HR Associate

    3 months ago

    Toronto, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**:Payroll - HR Associate **Terms**:40hrs/per week **Organization Structure**:Reports to the HR/Labour Relations Director **Rate**:$30/hour **This is not a Bargaining Unit Position** Polycultural Immigrant and Community Services is a multiservice organization committed to a holistic approach to supporting the needs of community members...

  • HR Services Senior Associate

    1 month ago

    Old Toronto, Ontario, Canada Equinix, Inc. Full time

    About UsEquinix is recognized as the premier digital infrastructure provider, managing over 250 data centers worldwide. Our platform empowers digital leaders to seamlessly integrate and interconnect essential infrastructure at unprecedented speeds. We enable organizations to reach the right locations, partners, and opportunities to scale efficiently,...

  • Senior HR Services Associate

    1 month ago

    Old Toronto, Ontario, Canada Equinix, Inc. Full time

    About UsEquinix is recognized as the premier digital infrastructure company, managing over 250 data centers worldwide. Digital innovators leverage Equinix's reliable platform to integrate and interconnect essential infrastructure at remarkable speed. Our organization empowers businesses to access optimal locations, partners, and opportunities to scale with...

  • Senior HR Services Associate

    1 month ago

    Toronto, Ontario, Canada Equinix Full time

    Who are we? Equinix stands as the premier digital infrastructure provider, managing over 250 data centers worldwide. Digital pioneers leverage Equinix's reliable platform to integrate and interconnect essential infrastructure at remarkable speed. Equinix empowers organizations to reach the optimal locations, partners, and opportunities to scale with...

  • Senior HR Services Associate

    1 month ago

    Toronto, Ontario, Canada Equinix Full time

    About Us Equinix stands as the premier digital infrastructure provider, managing over 250 data centers worldwide. Digital innovators leverage Equinix's reliable platform to unify and interconnect essential infrastructure at remarkable speed. Equinix empowers organizations to access the ideal locations, partners, and opportunities to expand with agility,...

  • HR Services Associate

    3 months ago

    Toronto, Canada Equinix Full time

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Senior HR Services Associate

    1 month ago

    Toronto, Ontario, Canada Equinix Full time

    About Us Equinix stands as the premier digital infrastructure provider, managing over 250 data centers worldwide. Digital innovators leverage Equinix's reliable platform to unify and interconnect essential infrastructure at the speed of software. Equinix empowers organizations to access optimal locations, partners, and opportunities to scale with...

  • Bilingual HR Coordinator

    2 days ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the Bilingual HR & Payroll Coordinator PositionWe are seeking a highly skilled and experienced Bilingual HR & Payroll Coordinator to join our team. As a key member of our HR department, you will be responsible for providing bilingual HR support to employees across Canada, including Quebec, and coordinating and processing bi-weekly payroll and special...

  • Bilingual HR Coordinator

    19 hours ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the Bilingual HR & Payroll Coordinator PositionWe are seeking a highly skilled and experienced Bilingual HR & Payroll Coordinator to join our team. As a key member of our HR department, you will be responsible for providing bilingual HR support to employees across Canada, including Quebec, and coordinating and processing bi-weekly payroll and special...

  • Bilingual HR Coordinator

    2 days ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the JobWe are seeking a highly skilled and bilingual HR & Payroll Coordinator to join our team at SWG. As a key member of our HR department, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our payroll processes.Key ResponsibilitiesProvide bilingual HR support to employees across Canada,...

  • Bilingual HR Coordinator

    2 days ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the JobWe are seeking a highly skilled and bilingual HR & Payroll Coordinator to join our team at SWG. As a key member of our HR department, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our payroll processes.Key ResponsibilitiesProvide bilingual HR support to employees across Canada,...

  • Bilingual HR Coordinator

    2 days ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the Bilingual HR & Payroll Coordinator PositionWe are seeking a highly skilled and bilingual HR and Payroll Coordinator to join our team at SWG. As a key member of our HR department, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our payroll processes.Key ResponsibilitiesProvide bilingual...

  • Bilingual HR Coordinator

    3 days ago

    Toronto, Ontario, Canada HR A la Carte Full time

    About the Bilingual HR & Payroll Coordinator PositionWe are seeking a highly skilled and bilingual HR and Payroll Coordinator to join our team at SWG. As a key member of our HR department, you will be responsible for providing exceptional support to our employees and ensuring the smooth operation of our payroll processes.Key ResponsibilitiesProvide bilingual...

  • HR Partnerships Specialist

    1 month ago

    Toronto, Ontario, Canada Fractional HR Experts Full time

    Fractional HR ExpertsPosition Title: HR and Partnership CoordinatorCompensation: $ per hourEmployment Type: Part-time external consultantLocation: Toronto Hybrid & FlexibleAbout Us:At Fractional HR Experts, we are dedicated to revolutionizing the landscape of Fractional HR services while enhancing the employee experience through our commitment to...

  • HR Partnerships Coordinator

    1 month ago

    Toronto, Ontario, Canada Fractional HR Experts Full time

    Fractional HR ExpertsPosition Title: HR and Partnership CoordinatorCompensation: $ per hourEmployment Type: Part-time external consultantLocation: Toronto Hybrid & FlexibleAbout Us:At Fractional HR Experts, we are dedicated to revolutionizing the field of Fractional HR by enhancing employee experiences through our steadfast commitment to human-centric...

  • HR and Partnership Coordinator

    3 weeks ago

    Toronto, Canada Fractional HR Experts Full time

    Fractional HR Experts Position Title: HR and Partnership Coordinator Pay Range: $22.00-25.00 per hour Job Type: Part-time external consultant Location: Toronto Hybrid & Flexible About Us: Welcome to Fractional HR Experts, where we elevate the practice of Fractional HR and enhance employee experiences through our unwavering commitment to human-centric...

  • HR Partnerships Specialist

    1 month ago

    Toronto, Ontario, Canada Fractional HR Experts Full time

    Fractional HR ExpertsPosition Title: HR and Partnership CoordinatorCompensation: $ per hourEmployment Type: Part-time external consultantLocation: Toronto Hybrid & FlexibleAbout Us:At Fractional HR Experts, we are dedicated to enhancing the field of Fractional HR and improving employee experiences through our commitment to human-centric practices. Our focus...

  • HR and Partnership Coordinator

    1 month ago

    Toronto, Canada Fractional HR Experts Full time

    Fractional HR ExpertsPosition Title: HR and Partnership CoordinatorPay Range: $22.00-25.00 per hour Job Type: Part-time external consultantLocation: Toronto Hybrid & Flexible About Us:Welcome to Fractional HR Experts, where we elevate the practice of Fractional HR and enhance employee experiences through our unwavering commitment to human-centric...

  • HR and Partnership Coordinator

    4 weeks ago

    Toronto, Canada Fractional HR Experts Full time

    Fractional HR Experts Position Title: HR and Partnership Coordinator Pay Range:  $22.00-25.00 per hour Job Type: Part-time external consultant Location: Toronto Hybrid & Flexible  About Us: Welcome to Fractional HR Experts, where we elevate the practice of Fractional HR and enhance employee experiences through our unwavering commitment to...

  • HR and Partnership Coordinator

    4 weeks ago

    Toronto, Canada Fractional HR Experts Full time

    Fractional HR ExpertsPosition Title: HR and Partnership CoordinatorPay Range: $22.00-25.00 per hour Job Type: Part-time external consultantLocation: Toronto Hybrid & Flexible About Us:Welcome to Fractional HR Experts, where we elevate the practice of Fractional HR and enhance employee experiences through our unwavering commitment to human-centric...