Office Manager

5 months ago

Lively, Canada City of Lakes Family Health Team Full time

**Job Title**:Office Manager for the City of Lakes Family Health Team (Walden/Lively Clinic)

**Accountable To**:Walden Physicians

**Remuneration**:

- Full time - 37.5 hours per week
- Hourly wage - Negotiable. PLEASE note this is not a HOOP associated position.

**Job Purpose**: The Office Manager is responsible to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

**Key Areas of Responsibility and Duties**:

- Schedule meetings and appointments using Outlook, and EMR (Electronic Health Record)
- Troubleshoot difficult patient/staff relationships and provide general administrative support to our employees.
- **Serve as the point person for office manager duties including**:
Facilities, liaise with facility management, vendors including cleaning and security services to maintain the office condition and to arrange necessary repairs
- Plan In-house or Off-site activities, meetings
- Back up to Reception, Runners as required to cover absences
- Process incoming and outgoing mail
- Schedule patient appointments and manage patient records and test results, consults
- Order Office supplies and track
- Reconcile bills electronically as required
- Occasionally run errands
- Attend weekly physicians meeting to address potential issues
- Attend quarterly Office Manager Meetings
- Referrals - provide backup to office clerk
- Track Petty Cash and Third Party billing
- Update the ONCALL and circulate
- Track and bill WSIB as required
- Collate payroll and new hire paperwork
- AHC - After Hours Clinic - arrange schedule and manage student schedules
- LEG Administrator (Local Education Group_ - provide support to the Lead Leg Physician. Support learners and physician faculty development and scholarly activity (up to (10 hrs./week)
- Coordinate with IT (TELUS, Rock Solid) for phone and computer issues.

**The above duties are representative, but are not to be considered all-inclusive.**

**Qualifications**:
1. Two (2) years of related experience as a Front Office Manager or Office Administrator in a medical setting would be an advantage

2. Post-secondary diploma or certificate in relevant field of study

3. Must have excellent client service skills

4. Able to work cooperatively in a team environment

5. The following attributes would be considered a significant asset:

- Experience working in a family practice
- Experience using Electronic Medical Record system
- Bilingual (English and French) would be an asset

**Salary**: $21.00-$23.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lively, ON P3Y 1J3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

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