Customer Service Representative

3 weeks ago

Brantford, Ontario, Canada Republic Packaging Corp Full time

Located in Mississauga, ON, Republic Packaging of Canada is one of Chicago-based Republic Packaging Corp.'s eight North American operating locations. As a 60 year-old provider of cushion packaging we are known for outstanding design, quality and customer service. In addition, we have a sister company, Impacte, which provides warehouse management services and can complement our packaging products or be a stand-alone service to provide solutions to our customers' problems.

With our eye toward growth, we are actively working to grow our sales by 50% over the next 3 years and enter new markets with our Impacte service offering. We are seeking an experienced and insightful Customer Service professional to join the team at our ISO certified facility and support our service and packaging deliverables.

Key Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Collect and enter orders for new or additional products or services.
  • Billing and office support.
  • Build rapport with customers and work to ensure they receive excellent service.
  • Update customer information and requirements as necessary.
  • Use company ERP system to retrieve necessary customer information, inventory information, and purchase order status.
  • Field customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to the appropriate individual.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Perform other related duties as assigned.

We pride ourselves on servicing our customers to the highest standards and are looking for someone to join our team who shares this commitment. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements:

  • 2 - 4 year college degree in Business or related area preferred.
  • 1 - 3 years of Customer Service experience in a Business to Business capacity.
  • Experience in the packaging industry preferred manufacturing a close second.
  • Excellent organizational skills and attention to detail.
  • Excellent oral and written communication and interpersonal skills.
  • Service-oriented and ability to resolve customer grievances.
  • Ability to maintain good customer relations.
  • Excellent computer skills with an ability and willingness to learn and adapt to ERP systems and processes.

We offer a competitive compensation package, a structured and supportive environment, and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.

Republic Packaging Corp is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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