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Operations Administrator

4 months ago

Vancouver, Canada Growing City Full time

**Full-time Operations Administrator**
- Are you passionate about making an impact on our local community and environment?
- Are you a team-oriented, customer-service focused, solutions-minded person?
- Can you help us deliver service-excellence to our fantastic client base and support our driver team?
- Are you the most organized person you know?
- If that sounds like you, we want you on our team_

We are currently seeking a Full-time Operations Administrator to join a fun, supportive, close-knit team of Growing City-zens. Your experience can help us recycle and reduce waste across Greater Vancouver - and beyond

**Why you should be a Growing City-zen and our new Operations Administrator**:

- Salary: $50,000 - $60,000 depending on experience
- 5% RRSP / TFSA Matching program
- 2 weeks paid vacation
- $100 per month transportation stipend
- Extended health & dental benefits (Company covered premiums available)
- Annual $500 education stipend towards programs that assist your professional development
- Company sponsored BBQ’s, holiday party and other events
- Help our community by planning Food Bank Drives, litter pick up parties and more

**This is a full-time in-office position**. _**Please note, we have an office cat that lives here. Very fat and friendly**_

We have free on-site parking & are close to buses and skytrain. Hours are 8:00am - 4:30pm (includes 30 min break). _Please make sure you're comfortable with your travel times before applying._

**You are**:

- Someone who *loves* to be organized - clutter & chaos are no match for you You love systems, folders and label makers - and you help the rest of us stay happy and tidy too.
- Someone who loves building community & relationships - You're the person that remembers all the birthdays and special milestones for your family and friends You'll get to know our clients and drivers, and help us be thoughtful, stay engaged, and make sure our clients are happy with the services we provide.
- Very comfortable with Microsoft Office & Excel, CRM software, and cloud based systems - we'll teach you everything we know, but you've already got a strong foundation working with online software and excel.
- Someone with an amazing attitude You're friendly, enjoy positive vibes, and like to tackle challenges with a calm, cool demeanour.
- Someone who loves working on a team - you're comfortable working independently, but you're ready and willing to dive in and help your team when they need some support. It's all hands on deck at GC, we all work together to get the job done :)
- Someone with at least 2 years of administrative experience - experience in waste and recycling is an asset, but we're open to all types of experience. We have a comprehensive training program to help set you up for success in this role.
- You have excellent communication skills (both written and verbal), and are fluent in English.

**Roles & Responsibilities**:
As the Operations Administrator, you will report directly to our GM and work with them on various support activities related to our fleet and operations. These include, but are not limited to the following:

- Answer driver calls and assist with service notes and customer access issues
- Scheduling, completing dispatch, payroll, timesheet and other administrative tasks
- Updating and maintaining Operations KPI trackers and spreadsheets
- Promote positive relationships with our driver team by engaging with them daily
- Collaborate with the operational team during incident investigations, safety observations and contribute to continuous improvement of workplace safety
- Generating, updating and printing daily route sheets for drivers
- Ensure all driver paperwork and reports are completed daily
- Track and manage driver skill training, and compliance with safety and regulatory standards
- Schedule and track driver performance meetings and reviews for GM and team
- Ensure health checks, maintenance logs, & truck sanitization has been completed
- Share feedback and ideas with management on ways to improve systems and procedures
- Maintain standard operating procedures and assist with rollout and management of new procedures
- Maintain inventory of Operations equipment & supplies and track spending
- Scheduling repairs and maintenance based on existing fleet maintenance calendars
- Co-ordinate and support recruitment and onboarding activities
- Help maintain an organized, clean and positive office environment (water plants, keep areas tidy etc)
- Assist with research for new services, events, RFPs, best practices and more
- Develop, support and promote activities that bring the Growing City culture to life for our staff and clients

At Growing City, we believe that our services can change the world. We take pride in knowing that the larger we grow, the greater the positive impact we make on our local community and environment. We want to make recycling so easy, efficient, and exciting - that everyone wants to do it.
- Growing City o