Billing Supervisor

5 months ago

Markham, Canada SE Health Full time

***:
Reporting to the Billing Manager, we require a dynamic, results-oriented Billing and Collections Supervisor for our Home Office Finance Dept. based in Markham. You will provide exceptional day to day leadership to our staff team focused on billing, payment and collection administrative process delivery. You will work collaboratively and proactively on improvement initiatives and new implementations to meet emerging business needs.

To succeed in this position, you are passionate about people as well quality and risk controls and value focused processes. You are a proven team leader, a problem solver and an effective change agent. You are detail and results oriented and demonstrate excellent communication skills.

***

**RESPONSIBILITIES**:

- Works closely with Billing Manager to collaboratively support the Billing Team, which primarily work remotely, to successfully achieve business needs in a fast paced changing environment.
- Team responsibilities include:

- Billing file/invoice generation & payment reconciliation - electronic files and manual invoices for Ontario HCCSS, template and manual billing to contract funders and private pay/direct to consumer invoicing on varying cycles.
- Payment processing for various methods i.e. EFT, cheque, credit card, etc
- Collection tasks - outstanding A/R review, payment follow up, dispute investigations.
- Billing Rate Maintenance and system set up support tasks with manage
- Collaboratively sets goals and solves problems working with direct team members and other internal teams such as Accounting, Quality, Operations, IS -Tech support.
- Provides customer support and communications to external contacts - including governments, hospitals, community agencies, private businesses, direct pay consumers, insurance etc.
- Effectively manages employee performance and identifies and implements opportunities for professional development. Educates, coaches and develops staff to sustain a cohesive high performing team.
- Ensures implementation of rate changes and other billing related setups within various systems per funder contract agreement and direction
- Monitors outstanding accounts for collection processes and supports team with complicated cases including collaboration with operations, funders and collection agency where needed.
- Provides support with financial reporting and analysis for regular period cycles and ad hoc needs.
- Proactively identifies, acts to address, and raises issues where support needed to resolve in a timely manner
- Supporting new business growth and development opportunities in the changing healthcare industry
- Other tasks as assigned

**REQUIREMENTS**:

- Minimum 3 years’ experience supervising minimum of 5-7 people, including a strong teamwork orientation and a hands-on, proactive leadership style to support positive team spirit to stretch and adapt.
- Strong written and oral presentation and communication skills.
- Knowledge and experience with billing, payment and collections processes, preferably within healthcare sector.
- Proven ability to multitask, meet deadlines and deliver results in a fast-paced environment.
- Agile approach with effective change management skills to thrive and promote positivity and a “we can do it” attitude in rapidly changing business environment.
- Quality and risk-control mind-set to develop and implement new processes for continuous quality improvements and determine incident significance and root cause is required.
- Process development/improvement training or experience.
- Ability to organize, prioritize and achieve outcomes with and through others.
- Attentive to details with focus on accuracy of results.
- Strong ethical decision-making skills.
- Exceptional customer service skills are required to effectively interact with staff, management and external customers.
- Comfort working and supporting the team in a virtual environment
- Familiarity with below software is preferred:

- Microsoft Dynamics/Great Plains
- Procura, Alaya Care
- Micro Strategies as BI reporting tool
- Excel - Advanced skills
- pivot tables, formulas, template building

**ABOUT SE**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated

  • Billing Supervisor/Manager

    1 month ago

    Markham, Canada Robert Half Full time

    We are offering an exciting opportunity for a Billing Manager. This position involves overseeing the North American Billing Function and managing a team, ensuring accurate and timely invoicing. The role will also entail collaborating with other departments to streamline billing and customer credit processes. This is a high profile position in which you will...

  • Billing Specialist

    4 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    Integrated Care Solutions (ICS) is looking for a Billing Specialist to join our Support Services team. The Billing Specialist, under the direction of the Director of Support Services, is responsible for the completion of day-to-day/monthly billing audits, reconciliation and correction activities as required to meet our stakeholder requirements. The position...

  • Billing Associate

    5 months ago

    Markham, Canada SE Health Full time

    ***: We are delighted to be seeking an additional Billing Associate to join our SE Home Office team. This role will support SE Health’s Billing Team to successfully deliver centralized billing activities for public and private funders. The Billing Associate acts as team lead providing support to members with positive approach to solve issues and manage...

  • Billing Associate

    5 months ago

    Markham, Canada SE Health Full time

    ***: We are delighted to be seeking an additional Billing Associate to join our SE Home Office team. This role will support SE Health’s Billing Team to successfully deliver centralized billing activities for public and private funders. The Billing Associate acts as team lead providing support to members with positive approach to solve issues and manage...

  • Billing Analyst

    5 months ago

    Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **_ This will be a Hybrid position, after training._** The Billing Analyst is located in Markham, ON and typically reports directly to the Billing...

  • Billing Analyst

    5 months ago

    Markham, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **_This will be a Hybrid position, after training._** The Billing Analyst is located in Markham, ON and typically reports directly to the Billing...

  • Receiving Supervisor

    1 month ago

    Markham, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and...

  • Accounting Supervisor

    5 months ago

    Markham, Canada Change Connect Full time

    **Primary Responsibilities** - Manage daily accounting operations across all company divisions and assist with preparation of monthly financial statements ensuring that all reporting requirements are accurate and timely - Perform day-to-day processing of accounts receivable/payable to ensure finances are maintained in an effective, up-to-date and accurate...

  • Accounting Supervisor

    4 months ago

    Markham, Canada Change Connect Full time

    **Primary Responsibilities** - Manage daily accounting operations across all company divisions and assist with preparation of monthly financial statements ensuring that all reporting requirements are accurate and timely - Perform day-to-day processing of accounts receivable/payable to ensure finances are maintained in an effective, up-to-date and accurate...

  • Quality Assurance Auditor CSO

    3 weeks ago

    Markham, Ontario, Canada Hydro One Networks Inc Full time

    Job Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team.Job Summary:The successful candidate will be responsible for performing quality assurance audits on the Customer Service (CSO) operations to ensure desired quality and accuracy measures are being maintained and processes...

  • Customer Care Team

    5 months ago

    Markham, Canada Hydro One Networks Inc Full time

    **49712** - **Markham** - **Rotation** - **12 months - 24 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the...

  • Customer Service Representative

    5 months ago

    Markham, Canada Hydro One Networks Inc Full time

    **47725** - **Markham** - **Rotation** - **Up to 24 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing...

  • Customer Service Representative

    5 months ago

    Markham, Canada Hydro One Networks Inc Full time

    **47724** - **Markham** - **Rotation** - **Up to 2 years** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs...

  • Customer Service Representative

    5 months ago

    Markham, Canada Hydro One Networks Inc Full time

    **48501** - **Markham** - **Rotation** - **12 months** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of...

  • Food Service Supervisor

    5 months ago

    Markham, Canada Machi Machi Hwy 7 Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Cafeteria - Coffee shop **Tasks**: - Supervise and co-ordinate activities of staff who prepare and portion food - Address customers' complaints or concerns - Advise on menu selections - Serve food and beverages - Present bills to...

  • Quality Assurance Auditor CSO

    5 months ago

    Markham, Canada Hydro One Networks Inc Full time

    General Accountabilities : Reporting to the Team Manager in the Meter to Bill department the successful candidate will perform quality assurance audits on the Customer Service (CSO) operations to ensure desired quality and accuracy measures are being maintained and processes are being followed. Provide feedback to managers and...

  • Quality Assurance Auditor CSO

    1 month ago

    Markham, Ontario, Canada Hydro One Networks Inc Full time

    Job Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team. As a Quality Assurance Auditor CSO, you will be responsible for ensuring the quality and accuracy of our Customer Service (CSO) operations.Key Responsibilities:Conduct quality audits on CSO operations to ensure desired...

  • Quality Assurance Auditor CSO

    1 month ago

    Markham, Ontario, Canada Hydro One Networks Inc Full time

    Job Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team. As a Quality Assurance Auditor CSO, you will be responsible for ensuring the quality and accuracy of our Customer Service (CSO) operations.Key Responsibilities:Conduct quality audits on CSO operations to ensure desired...

  • Head Chef/food

    5 months ago

    Markham, Canada Mayfair Clubs Full time

    **Head Chef/Food & Beverage Supervisor - Markham Location** Are you an experienced leader who has a passion for cooking and the culinary arts? Do you enjoy leading a team of culinary experts to create amazing dining experiences? **Then Mayfair Clubs has an incredible opportunity for you!** Mayfair Clubs values the diversity that exists within our...

  • Administration Supervisor

    5 months ago

    Markham, Canada T&T Supermarket Full time

    Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 33 stores across the country: 14 in BC, 7 in Alberta, 11 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of...