Customer Service Representative

6 months ago

Markham, Canada Hydro One Networks Inc Full time

**48501** - **Markham** - **Rotation** - **12 months**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

**General Accountabilities**
- Respond to customer requests to modify existing accounts and services including upgrading or cancellation of services, billing and/or field work inquiries.
- Initiate service order requests such as connects, disconnects, investigations and locates and issue to the appropriate centre, utilizing available resources and information.
- Initiate contact with, or respond to legal firms or corporate legal department.
- Provide information relative to new services utilizing available resources.
- Initiate service orders to set up new accounts to facilitate billing of customers for electrical energy usage.
- Respond to customer inquiries regarding claims for damage caused to their electrical equipment.
- Prepare and initiate the billing of customers including remote community customers, to recover costs of electrical energy and other services provided.
- Perform reviews to verify the accuracy of customer information, billing status and customer bills.
- Complete process to collect revenue payable to Hydro One.
- Interact with customers and external agencies as necessary to discuss, establish and record alternate payment arrangements, grant time extensions and issue instruction orders.
- Respond to customer inquires regarding billing matters.
- Provide customer with information, questionnaires, or arrange for a field visit if required and if requested by the customer, provide information regarding a dispute test of the meter.
- Respond to customer trouble calls and emergencies, determine location of caller and possible sources of the problem, utilizing appropriate resources and questions.
- Relay information via the prescribed/appropriate methods.
- If necessary, refer information to a Supervisor/designate, or the appropriate internal or external contact person/group for appropriate action.
- Provide support to Corporate/Business Unit policies and programs.
- Actively offer and enroll customers in programs such as Pre-Authorized Payments, Budget Billing and paperless billing during customer contact when appropriate.
- Calculate pricing for Hydro One services upon request.
- Record, update and report statistical information as required.
- Future channel or interaction types may be added from time to time as dictated by customer desire.
- Complete back office work including the processing of billing exceptions in SAP or other systems.
- Escalate urgent situations or failed customer service interactions as and when appropriate, in line with the company’s focus on first contact resolution.
- This could include referral to a supervisor or manager, or appropriate work group in the contact centre or other Hydro One lines of business.
- Perform other duties as required.

**Selection Criteria**
- Requires a good knowledge of communication skills to understand instructions, policies, practices, procedures and to communicate effectively with customers while handling complaints and enquiries.
- Requires a knowledge of keyboard operation to type various material such as correspondence and reports.
- Requires a knowledge of data processing and computer operations to utilize various local and Corporate computerized systems.
- This knowledge is considered to be normally acquired either through the successful completion of Grade XII in a Secondary, Commercial or Technical School or by having the equivalent level of education.
- Requires experience to be familiar with the various responsibilities, functions and their interrelationships and with the contacts and sources of information involved.
- Requires experience to set up requests for new accounts, initiate service orders, provide information relative to new service supply regulations, service upgrades and provide information on procedures related to damage claims.
- Requires experience to be knowledgeable of the billing and collection functions.
- Requires experience to answer routine enquiries from customers/staff related to service classes, service guarantees, rates, payment plans available, account status and to process related requests.
- Requires experience in the service aspects of the customer accounts function and related terminology such as service upgrades, sentinel lights and damage claims.
- Requires experience to deal effectively with customers relative to their needs and concerns.
- Requires experience with the various procedures and computer

  • Customer Service Representative

    6 months ago

    Markham, Canada Combined Insurance Full time

    **Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...

  • Customer Service Representative

    6 months ago

    Markham, Canada Chubb Full time

    **Customer Service Representative**: **Policyholder Services & New Business Job Description The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee...

  • Customer Service Representative

    6 months ago

    Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...

  • Customer Service Representative

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our sales and management team, you will be responsible for providing exceptional customer service, sales, and management support to our clients.The ideal candidate will have excellent communication skills, leadership...

  • Customer Service Representative

    6 months ago

    Markham, Canada Combined Insurance Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    6 months ago

    Markham, Canada Combined Insurance Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    6 months ago

    Markham, Canada Bayshore HealthCare Full time

    As part of the BSRx Team, the Customer Service Representative is the “Voice” to our ProRx and ICN/PSS customers. Under the supervision of the Sr. Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse. **DUTIES AND...

  • Customer Service Representative

    6 months ago

    Markham, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties. The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Insurance Customer Service Representative

    7 months ago

    Markham, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

      Insurance Customer Service and Sales Representative - Desjardins Insurance Agent Team Member Location: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...

  • Customer Service Representative

    6 months ago

    Markham, Canada BTNX Inc. Full time

    **Title**:Customer Service Representative **Employment Type**:Full-time **Location**:722 Rosebank Road, Pickering, ON L1W 4B2 Canada **Company Overview**: BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced...

  • Customer Service Representative

    7 months ago

    Markham, Canada Preferred Plumbing Solutions Inc. Full time

    **Preferred Plumbing Solutions, Inc.** of **Markham, ON** is seeking a reliable and organized **full-time Customer Service Representative / CSR** to join our office. Can we count on you to smile through the phone? Are you a CSR superstar? Are you interested in starting a career with a **stable and respected company**? If so, read on! **ABOUT PREFERRED...

  • Customer Service Representative

    2 months ago

    Markham, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Markham is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    2 weeks ago

    Markham, Canada Penusa Full time

    **Overview** We are seeking a motivated and dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. **Duties** - Provide...

  • Customer Service Representative

    6 months ago

    Markham, Canada Smart Insurance Solutions Inc Full time

    Job Title: Customer Service Representative **Responsibilities**: - Provide excellent customer service by addressing customer concerns and resolving issues promptly - Maintain customer records and update information as necessary - Follow company policies and procedures to ensure consistent service delivery **Requirements**: - Proven experience in a...

  • Customer Service Representative

    6 months ago

    Markham, Canada Lind Equipment Limited Full time

    We are looking for an enthusiastic **Customer Service Representative** to help us continue Lind Equipment’s rapid growth. This role is responsible for providing high value, high impact assistance to Lind’s customers throughout the entire buying process (needs assessment, product choice, pricing, after-sales service, warranty). Working from Lind’s...

  • Multilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Randstad Full time

    We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Multilingual Customer Service RepresentativeJob Description:Our ideal candidate has excellent communication, customer service, and problem-solving skills. They are eager to gain experience in the insurance industry and work...

  • Customer Service Representative

    3 months ago

    Markham, Canada BMO Financial Group Full time

    9660 Markham Road Markham Ontario,L6E 0H8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Markham, Canada BMO Financial Group Full time

    900 - 5221 Hwy 7 E Markham Ontario,L3R 1N3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Markham, Canada BMO Financial Group Full time

    2851 John Street Markham Ontario,L3R 5R7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 months ago

    Markham, Canada BMO Financial Group Full time

    900 - 5221 Hwy 7 E Markham Ontario,L3R 1N3 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...