Client Scheduling Coordinator
6 months ago
The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.
DUTIES AND RESPONSIBILITIES
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other funder or government program as required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff..
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
REPORTING RELATIONSHIPS
The Client Service Coordinator reports directly to a Supervisor as designated by the Director. The Client Scheduling Coordinator collaborates with the Client Intake Coordinator, Managers of Clinical Practice and the Payroll/Billing Department as appropriate.
Job Qualification
**Education**
Minimum - Secondary School Diploma.
Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.
**Experience**
A minimum of two years related customer service experience, preferably in healthcare as a client service coordinator.
**Other Skills and Abilities**
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English.
STANDARDS OF PERFORMANCE
The Client Scheduling Coordinator must demonstrate ongoing competency in completing all duties and responsibilities of this job description, in response to changes by the regulating body, as well as agreed upon specific goals and objectives.
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