Customer Service Representative

7 days ago

Kitchener, Canada Formatop Manufacturing Full time

Formatop Manufacturing Company Ltd. began operations in 1967, producing one style countertop - the Classic. It answered the call for a seamless rolled front edge and backsplash countertop. Today, our products symbolize a legacy of listening to our customers. We’ve grown well beyond our origins, designing in response to our customers’ needs and providing exquisite sculptured countertop models and HPL composite panel product solutions that fit their environment, brilliantly.

We are looking for an experienced Customer Service Representative to add to our team.

**Job Summary**

Performs customer service work for an established list of customers including answering general inquiries, processing orders, addressing customer product complaints, and administrating invoices, credits and quotes.

**Responsibilities**
- Receive and process all incoming countertop orders for assigned customer list based on established procedures and guidelines
- Provide price quotes for customers as requested in a timely manner
- Enter information from the customer’s order into the data-entry system. Review orders to ensure accuracy and completion
- Respond to daily general customer inquiries and complaints about products
- Prints customer invoice and matches statement to returned signed packing slips. Ensure accuracy of the invoices using shipping records
- Send invoices to customers through specified means within established timeframes to ensure terms of payment are met
- Create return paperwork for defective or damaged countertops
- Notify customers of any changes with respect to pricing, product changes, plant shutdown dates or any other necessary information
- Other duties as assigned

**Requirements for the Role**
- Excellent customer service skills
- Strong attention to detail
- Effective communication and interpersonal skills
- Excellent organization skills
- Professional telephone etiquette
- Proficient in Microsoft Office
- Able to effectively communication both verbally and in writing

**Experience and Professional Qualifications**
- Highschool diploma or equivalent required
- 1-3 years’ experience in customer service doing account management
- Previous experience in a manufacturing environment an asset

Job applicants requiring disability-related accommodation in order to participate in the selection process should contact Human Resources to communicate any accommodation requirements. Accommodation will be provided in accordance with Ontario’s _Human Rights Code._

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

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