Volunteer Resource Specialist, Temp Rpt

4 months ago

ChathamKent, Canada Chatham-Kent Health Alliance Full time

**(Knowledge, Skill, Experience)**
- Graduate of Business/Office Administration post-secondary program
- Volunteer Management Certificate (preferred)
- 2 years experience working with and supervising volunteers
- Experience in a busy office environment, interacting with a variety of people internally and externally
- Working knowledge of Word, Excel, Power Point and Outlook
- Satisfactory attendance

**ESSENTIAL COMPETENCIES (Personal Skills and Attributes)**
- High quality, accurate work
- Strong relationship building, public relations and customer service skills
- Demonstrated ability in dealing with difficult people and de-escalating situations
- Excellent time and project management skills
- Excellent communication skills (written and oral)
- Ability to work as an effective team member and to work independently
- Flexible to adapt to the needs of the moment
- Positive attitude
- Demonstrated ability to support and embrace the philosophy of Service Excellence and Patient and Family Centred Care.
- Demonstrated participation in building a culture of safety and partnering with each other to improve the safety of patient care processes and systems.
- Demonstrated performance reflecting the Mission, Vision, Values and Code of Conduct of Chatham-Kent Health Alliance.

**ACCOUNTABILITIES (Major Responsibilities of the Position)**
- Provide communication support to all departments and volunteers.
- Set departmental goals and develop action plans in collaboration with the Director.
- Facilitate assignment specific recruitment efforts to match skills/interests with organizational needs.
- Develop consistent and documented approaches to process and conduct volunteer screening.
- Facilitate access and completion of CKHA's general orientation and training; lead volunteer department training with all new recruits.
- Support volunteer recognition events and ongoing training/development for all CKHA volunteers.
- Participate in the recruitment and selection, orientation, placement, training, stewardship and recognition of volunteers.
- Work closely with unit/department leaders to monitor and evaluate volunteer placement and to assess volunteer satisfaction.
- Assist units/departments to resolve conflicts and escalate significant performance issues to the Director.
- In collaboration with Director, develop action plans to address conflict or performance issues, up to and including discipline of termination. Conduct exit interviews.
- Collaborate with units/departments to encourage, assess and support volunteer placement as well as appropriate and thorough volunteer assignment design and documented assignment descriptions to guide both staff and volunteers in understanding their role and responsibilities on the unit.
- Schedule volunteers to support the needs of CKHA's departments.
- Connect with volunteers in their service assignments to ensure high quality service to CKHA departments and rewarding engaging experiences for volunteers.
- Other duties as required: including administrative tasks to support the department, assistance with Patient Advisor Recruitment, and other duties as assigned.

**_ As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital's Occupational Health and Safety department._**
- CKHA is an equal opportunity employer committed to fair and accessible employment practices. Should you require accommodation due to a disability during the recruitment process, please contact Human Resources._

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