Broker Support Specialist

7 months ago


ChathamKent, Canada Ontario Mutuals Full time

Broker Support Specialist
Full Time - Chatham-Kent, Ontario (Hybrid)

Kent & Essex Mutual Insurance Company is a well-established property and casualty, mutual insurance company proudly
located in Chatham-Kent. We are a financially strong and progressive company with over 135 years of experience building
relationships with our policyholders, broker partners and community partners.

We are currently recruiting for a Broker Support Specialist. The Broker Support Specialist is responsible for delivering
basic technology support and solutions for our digital platform to brokers. Our broker partners will turn to you as a go-to
resource to help them be more productive and maintain their client relationships by utilizing our digital platform.
- Responsibilities- Demonstrate your knowledge of broker-facing systems and workflows by being the primary contact for broker
- inquiries related to Kent & Essex Mutual’s digital platform.- Manage broker inquiries from initial call to final resolution - collaborate with internal stakeholders to diagnose broker
- system related issues and take required action to rectify concerns and questions etc.- Support the broker deployment of Kent & Essex Mutual’s digital platform, services, and technologies to existing
- and newly engaged broker partners.- Collaborate across all areas of operations to deliver a consistent broker experience which exceeds broker

expectations and needs by removing roadblocks and obstacles to help ensure that brokers see Kent & Essex.
Mutual as “easy to do business with”.
- Work collaboratively within the team to ensure all key deadlines are met and all tasks are cross trained.
- Qualifications- University degree or College diploma in a relevant discipline or equivalent work experience.
- 3 to 5 years of P&C experience, including 2+ years as a broker or broker-facing roles such as underwriting or
- business development, etc.- Preference given to applicants with prior knowledge and understanding of broker workflows, operations, and
- technology such as Guidewire, Applied Rating Services, and broker management systems.- CIP designation, or actively pursuing.
- Exceptional customer service, verbal, and written communication skills.
- You are professional, respectful, and approachable, in all interactions.
- Experience delivering training and presentations, group facilitation and needs analysis.
- Strong ability to influence and effectively negotiate with stakeholders.
- Proficient in MS Word, Excel, and PowerPoint.
- Demonstrate the aptitude to appropriately deal with private and confidential information.
- Contributes to a positive, team-oriented environment with the ability to work independently.
- What Do We Offer?- A diverse, collaborative, and supportive team
- A motivating company culture of spirit, enthusiasm, and a focus on skill development
- A company that values our business partners, our community and the health and well-being of our team
- Extensive benefit and compensation package
- This role is being offered as a hybrid role.

Appropriate accommodations will be provided upon request throughout the hiring process.



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