Complex Case Coordinator, Resettlement Assistance

5 months ago

Halifax, Canada ISANS Full time

**Complex Case Coordinator, Resettlement Assistance Program (RAP)**

ISANS is seeking a Full-time **Complex Case Coordinator, RAP **responsible for providing consistent and effective assistance to government assisted refugees with high needs and complex resettlement circumstances during their first months in Halifax. The Intensive case coordination service model provides clients with a wide range of resettlement services and referrals, based on individual needs with regular progress monitoring.

Complex Cases are clients who require a high degree of care/attention which is not provided by other services and may include:

- Severe mobility needs requiring external assistance for most “Activities of Daily Living”
- Mental illness and developmental disabilities
- Acute chronic conditions requiring ongoing specialist care
- Other extenuating or family circumstances which result in extreme overstays in temporary

accommodations

Reporting to the Supervisor & Manager, Resettlement Assistance Program, this position will be responsible for:
**Provides support with arrival activities by**:

- Conducting intake and needs assessment with clients right after their arrival and the development of a customized initial resettlement plan
- Attend to urgent needs and circumstances
- Providing orientations focusing on services in the community, housing, transportation, affordable shopping and neighborhood resources.
- Referring to and working closely with services providers to address clients’ immediate needs
- Coordinating referrals and the use of internal and external resources
- Providing support in navigating and mapping the resources available in the community
- Orienting and linking clients to federal and provincial programs
- Linking clients to banking services and ensuring that clients have initial understanding and skills to use the basic products
- Prepare special needs requests and secure resources to address clients’ immediate needs
- Accompanying clients to service providers’ meetings as needed
- Monitoring and reviewing the process and outcomes with clients and service providers and planning exit strategies and case closure;
- Creating clients physical and electronic files and maintaining confidential client filing system
- Updating all relevant client information on database in a timely and consistent manner

**Provides support with moving activities by**:

- Working closely with RAP Housing coordinator in order to secure suitable and affordable temporary accommodation
- Coordinating clients’ moving schedule with the support of on-call workers,

transportation providers and Settlement Team staff.
- Coordinating support with shopping for households, furniture and grocery
- Providing apartment orientation and ensuring that clients have basic skills and

understanding of safe apartment living
- Developing printed materials in clients’ language and share it with them as a supportive hand-outs to ensure their understanding of necessary steps to settle in their new community.

**General responsibilities**:

- Performing other duties as required
- Providing information as required for internal/external reports, proposals
- Reviewing and adhering to ISANS workplace health and safety policies; safety is everyone’s responsibility
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Attending regular Staff Meetings and Team meetings
- Attending training and development opportunities as appropriate
- Attending and providing support at ISANS events

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted

**Experience**:

- 2 years’ experience in a similar position and with people with complex needs
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience developing, implementing and evaluating programs or projects
- Experience delivering service face to face and/or online
- Experience with networking and outreach

**Knowledge**:

- Knowledge of local programs and community organizations that serve the immigrant population

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountab

  • Complex Case Coordinator, Refugee Resettlement

    6 months ago

    Halifax, Canada ISANS Full time

    **Complex Case Coordinator, Resettlement Assistance Program (RAP)** ISANS is seeking a Full-time **Complex Case Coordinator **responsible for providing consistent and effective assistance to government assisted refugees with high needs and complex resettlement circumstances during their first months in Halifax. The Intensive case coordination service model...

  • Supervisor, Case Management, Refugee Resettlement

    5 months ago

    Halifax, Canada ISANS Full time

    **Supervisor, Case Management, Refugee Resettlement** ISANS is seeking a full-time **Supervisor, Case Management, Refugee Resettlement** to provide day to day supervision to Refugee Resettlement Team employees and activities of the CSS and Young Adult GAR Case management services within the team. Ensuring all CSS and Young Adult GAR client related issues...

  • Supervisor, Resettlement Assistance Program

    6 months ago

    Halifax, Canada ISANS Full time

    **Supervisor, Resettlement Assistance Program (RAP) Operations** ISANS is seeking a full-time **Supervisor, RAP Operations** to provide day to day supervision to Refugee Resettlement Team employees and operational activities and services of the Resettlement Assistance Program (RAP). This includes airport reception, Port of Entry services, transportation,...

  • Settlement Counsellor- Client Support Services

    2 months ago

    Halifax, Canada ISANS Full time

    **Settlement Counsellor - Client Support Services** ISANS is seeking two Full-time **Settlement Counsellors, Client Support Services **responsible for providing settlement support to GAR (government-assisted refugees) within their first two years of arrival to Halifax, Nova Scotia. The Intensive case management service model provides clients with a wide...

  • Manager, Case Coordination

    1 month ago

    Halifax, Canada Manulife Full time

    The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team. Working in Relationship Management as a Case Coordination Manager, this role will prepare, coach, and mentor the case coordinators for routine, complex, and escalated situations that focus on the...

  • Rss Case Coordinator

    6 months ago

    Halifax, Canada Lifemark Health Group Full time

    **Rehabilitation Service Specialist **Case Coordinator (RSSCC)** **Status**:Permanent Full-time **Location**: Remote; Work from Home, Atlantic Canada **Rehabilitation Service Specialist Case Coordinator** Like Lifemark, you believe in the power of work to transform lives. As **Rehabilitation Service Specialist Case Coordinator (RSS CC)**, you’re part...

  • Rss Case Coordinator

    6 months ago

    Halifax, Canada Lifemark Health Group Full time

    **Rehabilitation Service Specialist **Case Coordinator (RSSCC)** **Status**:Permanent Full-time **Location**: Remote; Work from Home, Atlantic Canada **Rehabilitation Service Specialist Case Coordinator** Like Lifemark, you believe in the power of work to transform lives. As **Rehabilitation Service Specialist Case Coordinator (RSS CC)**, you’re part...

  • Manager, Case Coordination

    4 weeks ago

    halifax, Canada Manulife Financial Corporation Full time

    The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team.Working in Relationship Management as a Case Coordination Manager, this role will prepare, coach, and mentor the case coordinators for ro

  • Insurance Case Coordinator

    3 weeks ago

    Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job SummaryCompany 1 - The Manufacturers Life Insurance Company is seeking a skilled Insurance Case Coordinator to join our team.Job DescriptionBuild relationships with clients, ensuring excellent customer service and advocacy throughout the New Business and In-Force processes.Coordinate the accurate and timely processing of New Business and In-Force...

  • Supervisor, New Business Case Coordination

    6 months ago

    Halifax, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Case Coordination Leadership Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada Société Financière Manuvie Full time

    Société Financière Manuvie is seeking a seasoned professional to fill the role of Case Coordination Leadership Specialist. This position offers an estimated annual salary of $85,000 - $115,000.About the RoleThis dynamic individual will act as a centralized point of contact for our New Business Case Coordination team. Working closely with Relationship...

  • Insurance Inforce Case Coordinator

    5 months ago

    Halifax, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Case Manager

    3 months ago

    Halifax, Canada Coverdale Justice Society Full time

    **JOB DESCRIPTION - CASE MANAGER** Coverdale Justice Society Position: Case Manager Reports to: House Manager and/or designate. Location: Halifax **Hours of Work**:Schedule determined by House Manager Coverdale Justice Society is a community-based organization dedicated to improving access to justice, promoting alternatives to traditional justice systems,...

  • Case Manager

    5 months ago

    Halifax, Canada Nisa Foundation Full time

    **Job Posting** **Job title** Case Manager**Reports to** National Operations Manager**Location** Halifax**Job Status** Full-timeUnder the supervision of the National Operations Manager, the Case Manager is responsible for both the casework duties as well as the operational management of the Halifax location. **KEY RESPONSIBLITIES** **CASEWORK...

  • In Office Case Coordinator

    6 months ago

    Halifax, Canada Drs. Samad, Archibald and Francisconi Full time

    Duties: - Responsible for the timely enrollment of the patient into the Patient Support Program. - Collaborate with the patient, insurer, and physician regarding the documentation necessary for maximum reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations, as required. - Reviews patient...

  • Case Manager, Student Support Team

    4 days ago

    Halifax, Canada Dalhousie University Full time

    Position Information **Position Title** - Case Manager, Student Support Team**Department/Unit** - Residence Life**Location** - Halifax, Nova Scotia, Canada**Posting Number** - S349-24**Employee Group** - DPMG**Position Type** - Regular, On-Going**Duration of Contract (if applicable)** **Employment Type** - Full Time**Full-time Equivalency (FTE)** -...

  • Indigenous Victim Case Coordinator

    6 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:30-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time) **Designation Status**: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Under the Government of Nova...

  • Addictions Case Worker

    3 months ago

    Halifax, Canada Salvation Army Full time

    Description The Caseworker provides supervision and support for clients of the Halifax Centre of Hope as required by The Salvation Army and funding contract policies and procedures. The Caseworker is part of the Case Management Team for the Anchorage Recovery Program and reports to Anchorage Recovery Program Supervisor **KEY RESPONSIBILITIES**: **Casework...

  • Jordan's Principle Case Aid

    3 months ago

    Halifax, Canada Mi'kmaw Native Friendship Centre Full time

    **Employment Opportunity**: Jordan’s Principle Case Aid **Location**: Halifax, NS **Salary Range**: $57,500.00 year **Employment Term**: Contract Start Date - March 31, 2025 (possibility of renewal), Full time hours (35 hours/ week) **Reports To**: Jordan’s Principle Program Coordinator **General Description**: Mi’kmaw Native Friendship Centre is...

  • Cmgr-case Manager

    5 months ago

    Halifax, Canada Lifemark Health Group Full time

    **CMGR-Case Manager**/ **Kinesiologist** **Status**:Permanent Full-time **Schedule**:Monday - Friday Lifemark has an opening for a **CMGR-Case Manager**/ **Kinesiologist** to cover the Region of Nova Scotia. As a Disability Case Manager, you will be responsible for managing a case load of disability claims for a large unionized organization. You will also...