Case Manager

4 months ago

Halifax, Canada Coverdale Justice Society Full time

**JOB DESCRIPTION - CASE MANAGER**

Coverdale Justice Society
Position: Case Manager
Reports to: House Manager and/or designate. Location: Halifax
**Hours of Work**:Schedule determined by House Manager

Coverdale Justice Society is a community-based organization dedicated to improving access to justice, promoting alternatives to traditional justice systems, and enhancing public safety and well-being, with a focus on primarily serving communities of criminalized women and gender
- diverse individuals, including Indigenous and African Nova Scotian women, trans and queer people, and those affected by gender-based violence and poverty. Coverdale aims to support individuals impacted by historical and ongoing colonization, racism, sexism, homophobia, and other forms of marginalization and oppression. Our services include court-based, housing
- based, and community-based support. Rooted in core values such as empathy, justice, and courage, Coverdale strives to find innovative ways to make real and lasting change for women and gender-diverse people.

**Position Summary**

Reporting to the House Manager, the Case Manager is responsible for assisting individuals on their caseload with maintaining their housing, supporting and encouraging education and employment goals among other areas to help program participants successfully transition out of homelessness and incarceration. Operating from a Housing first, Restorative Approach and Harm Reduction approach, the case manager will build supportive community relationships, assist with activities of daily living, ensure appropriate frameworks are in place for stability, complete documentation, and report outcomes.

**Job Duties**
- Meet and maintain contact with individuals on your caseload following a 3-tier case management plan.
- Develop individualized personal plans and safety plans to address the unique needs of the residents.
- Liaise with clients Income Assistance Worker and Subsidy Workers.
- Complete appropriate assessments and case plans according to policy
- Keep on-going statistics and reports on current and former clients.
- Proactively follow up with clients regarding their goal attainment
- Provide appropriate referrals and resources to community services that will assistparticipants with problem solving and housing stability.
- Creative case planning when developing life skills, meaningful daily activity, andconnection to community.
- Complete intake, assist with move-in/out, wellness checks, and client needs.
- Ensure all documentation is accurate and up to date as well as weekly maintenance ofcaseload files and ensure HIFIS is accurate and up to date.
- Ensure to address residential concerns including house rule violations in a timely manner.
- Work closely with the Reintegration Coordinator to develop and implement a successful reintegration back into the community including identifying court related needs, legal needs, personal and wellbeing needs.
- Actively work with client’s unique network of support by developing professional relationships with appropriate cultural or spiritual connections, family doctor, pharmacy, community resource centers and more.
- Attend community events.
- Attend East Unit meetings at the facility on a bi-weekly basis.
- Establish and continually develop a working knowledge of the resources available inHalifax.
- Hold and facilitate monthly restorative resident meetings.
- Implement and Deliver Programming
- Case Conferences with client support system as needed.
- Frontline duties as assigned.
- Other duties as assigned.

**Required Competencies**
- Must have a valid Nova Scotia driver’s license
- A vehicle and appropriate auto insurance to provide transportation for programparticipants as needed is required for this position
- Bachelor's degree in social work, counseling or psychology is an asset but not required
- Energetic and self-directed, with effective time management and organizational skillsincluding the ability to deal with several priorities at the same time
- Strong strategically focused analytical skills, good common sense; and capacity toprovide leadership
- Well-developed interpersonal, conflict resolution and negotiating skills
- Excellent communications skills, both verbal and written
- Proficient in Office365 and Microsoft Office Suite
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously

**Working Conditions**

Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm, and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.

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