Case Manager

7 months ago

Halifax, Canada Nisa Foundation Full time

**Job Posting**

**Job title**

Case Manager**Reports to**

National Operations Manager**Location**

Halifax**Job Status**

Full-timeUnder the supervision of the National Operations Manager, the Case Manager is responsible for both the casework duties as well as the operational management of the Halifax location.

**KEY RESPONSIBLITIES**

**CASEWORK MANAGEMENT**
- Intake
- Screen potential residents for intake suitability.
- Participate in the selection and admission of residents to appropriate program.
- Review client background information, interview clients to obtain case history and prepare intake reports

Move In
- Provide pick up service for client move-in, if required.
- Prepare and assign bed room, cupboard, linens and towels to client(s).
- Provide a Nisa Homes number for client(s).
- Provide a welcome pack for the client(s).
- Conduct initial meeting with client to review and sign-off house rules, liability, consent and confidentiality agreements.
- Conduct house tour and introduce client to other house guests and staff.

Needs Assessment
- Assess client's immediate needs within 2-3 days of client move-in.
- Guide client(s) in developing and implementing an action plan for their 3 months stay at the home.
- Inform client(s) of various options and resources that are available to meet their needs.
- Provide necessary support and assistance for the client to ensure action plan is achieved.

Move Out
- Encourage and support clients to secure sustainable housing within the community.
- Assist client in accessing various community or governmental programs regarding housing, welfare, childcare, child benefits, disability, English Language training, etc.

**CLIENT SUPPORT AND DEVELOPMENT**
- Meet with client(s) weekly to assess their progress, give emotional support and encouragement, help with goal setting and problem-solving supports
- Facilitate house meetings to break the ice among clients and discuss housekeeping issues
- Advocate for and represent the client's needs in team meetings and with other community/governmental agencies.
- Encourage clients to abide by house rules through positive reinforcement and role modeling.
- Address any rule breaking through conversations with the clients, problem solving, and warnings or discharge if necessary.
- Facilitate resolution of conflicts between client(s) in the home through positive communication and supportive listening.
- Organize and/or conduct workshops to promote mental and physical well-being, life skills and self-care.
- Monitor and ensure the safety and comfort of client(s) and the security of the home.

**OPERATIONS MANAGEMENT**

**PROGRAMMING**
- Build and maintain a positive work culture amongst all team members that are reflective of Nisa Homes vision, mission, and company values.
- Plan and schedule in-house activities and programming to support the needs of the clients including life skills, art therapy, budgeting workshops, etc.
- Supervise, manage, and train volunteers/placement students and assign them to the responsibility of staff.
- Coordinate and attend weekly team meetings with all house staff to ensure coordinated responses for the home.
- Oversee team schedules for all in-house staff, volunteer, and placement students.
- Conduct regular meetings with team leads to ensure collaboration between in-house activities and the overall program strategy.

**ADMINISTRATION & REPORTING**
- Summarize/organize information for shura in event that a unique case has arisen for current residents for decision making
- Provide weekly update in case/team meeting regarding client progress.
- Maintain case notes, resident records, documents, forms and statistical information.
- Maintain an updated track of expenditures, dispersal of financial assistance to residents
- Report on in-house metrics monthly
- Submit monthly financial reporting forms

**QUALIFICATIONS AND EXPERIENCES**
- Degree or Diploma in a related human/social service field such as Social Work or Child and Youth Care Work and one (1) year recent related experience. Or an equivalent combination of relevant training, education and experience.
- Knowledge of relevant policies, procedures and legislation
- Current First Aid/CPR Certificate required
- Clear Criminal and Vulnerable Sector Police Clearance
- Access to a reliable vehicle an asset
- Ability to work individually and as a team member
- Be aware of personal triggers and be willing to work on personal wellness
- Awareness of stresses of position and follow an action plan for self-care
- Respect clients right to their own values, beliefs, culture and choice
- Use empathy and a client centered approach when working with the women and children
- Understanding of the cycle of abuse, the misuse and abuse of power and control
- Good interpersonal skills and the ability to work with people from different cultural backgrounds
- Knowledge of social issues which effect women
- Understand and respect the importance of confidentiality
- Must be w

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