Complex Case Coordinator, Refugee Resettlement

2 weeks ago

Halifax, Canada ISANS Full time

**Complex Case Coordinator, Resettlement Assistance Program (RAP)**

ISANS is seeking a Full-time **Complex Case Coordinator **responsible for providing consistent and effective assistance to government assisted refugees with high needs and complex resettlement circumstances during their first months in Halifax. The Intensive case coordination service model provides clients with a wide range of resettlement services and referrals, based on individual needs with regular progress monitoring.

Complex Cases are clients who require a high degree of care/attention which is not provided by other services and may include:

- Severe mobility needs requiring external assistance for most “Activities of Daily Living”
- Mental illness and developmental disabilities
- Acute chronic conditions requiring ongoing specialist care
- Other extenuating or family circumstances which result in extreme overstays in temporary

accommodations

Reporting to the Supervisor & Manager, Refugee Resettlement, this position will be responsible for:
**Provides support with arrival activities by**:

- Conducting intake and needs assessment with clients right after their arrival and the development of a customized initial resettlement plan
- Attend to urgent needs and circumstances
- Providing orientations focusing on services in the community, housing, transportation, affordable shopping and neighborhood resources.
- Referring to and working closely with services providers to address clients’ immediate needs
- Coordinating referrals and the use of internal and external resources
- Providing support in navigating and mapping the resources available in the community
- Orienting and linking clients to federal and provincial programs
- Linking clients to banking services and ensuring that clients have initial understanding and skills to use the basic products
- Prepare special needs requests and secure resources to address clients’ immediate needs
- Accompanying clients to service providers’ meetings as needed
- Monitoring and reviewing the process and outcomes with clients and service providers and planning exit strategies and case closure;
- Creating clients physical and electronic files and maintaining confidential client filing system
- Updating all relevant client information on database in a timely and consistent manner

**Provides support with moving activities by**:

- Working closely with RAP Housing coordinator in order to secure suitable and affordable temporary accommodation
- Coordinating clients’ moving schedule with the support of on-call workers, transportation providers and Settlement Team staff.
- Coordinating support with shopping for households, furniture and grocery
- Providing apartment orientation and ensuring that clients have basic skills and understanding of safe apartment living
- Developing printed materials in clients’ language and share it with them as a supportive hand-outs to ensure their understanding of necessary steps to settle in their new community.

**General responsibilities**:

- Performing other duties as required
- Providing information as required for internal/external reports, proposals
- Reviewing and adhering to ISANS workplace health and safety policies; safety is everyone’s responsibility
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Attending regular Staff Meetings and Team meetings
- Attending training and development opportunities as appropriate
- Attending and providing support at ISANS events

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted

**Experience**:

- 2 years’ experience in a similar position and with people with complex needs
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred
- Experience developing, implementing and evaluating programs or projects
- Experience delivering service face to face and/or online
- Experience with networking and outreach

**Knowledge**:

- Knowledge of local programs and community organizations that serve the immigrant population

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing existing capabilities

**Innovative Thinking**
- Introducing new ways of looking at problems and developing useful ideas that are new, better, or unique

**Accountability**
- Holding self and others responsible and accountable to being transp

  • Supervisor, Case Management, Refugee Resettlement

    4 weeks ago

    Halifax, Canada ISANS Full time

    **Supervisor, Case Management, Refugee Resettlement** ISANS is seeking a full-time **Supervisor, Case Management, Refugee Resettlement** to provide day to day supervision to Refugee Resettlement Team employees and activities of the CSS and Young Adult GAR Case management services within the team. Ensuring all CSS and Young Adult GAR client related issues...

  • Refugee Sponsorship Coordinator

    3 weeks ago

    Halifax, Canada Archdiocese of Halifax-Yarmouth Full time

    **Refugee Sponsorship Coordinator** **Catholic Diocesan Centre** **Archdiocese of Halifax - Yarmouth** To be successful in this role, you must be willing to learn all there is to know about the Refugee Sponsorship Program (or even better have that knowledge now!) and have flexibility, we need to hear from you! **Main duties and responsibilities**: -...

  • Manager, Case Coordination

    3 weeks ago

    Halifax, Canada Manulife Full time

    The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team. Working in Relationship Management as a Case Coordination Manager, this role will prepare, coach, and mentor the case coordinators for routine, complex, and escalated situations that focus on the...

  • Supervisor, New Business Case Coordination

    2 weeks ago

    Halifax, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Insurance Inforce Case Coordinator

    4 weeks ago

    Halifax, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Disability Case Manager

    1 week ago

    Halifax, Canada Recrute Action Full time

    Job DescriptionDisability Case Manager A leading organization in the workplace injury compensation sector is looking for two professionals to join its team. This role involves assessing the needs of injured workers and determining the organization’s responsibility in each case. The position requires leadership in developing goal-oriented return-to-work...

  • Disability Case Manager

    7 days ago

    Halifax, Canada Recrute Action Full time

    Disability Case Manager A leading organization in the workplace injury compensation sector is looking for two professionals to join its team. This role involves assessing the needs of injured workers and determining the organization’s responsibility in each case. The position requires leadership in developing goal-oriented return-to-work plans,...

  • Disability Case Manager Specialist

    1 week ago

    Halifax, Nova Scotia, Canada Recrute Action Full time

    Job SummaryWe are seeking a highly skilled Disability Case Manager Specialist to join our team. This role involves assessing the needs of injured workers and determining the organization's responsibility in each case.Key ResponsibilitiesCoordinate and integrate proactive services for injured workers, employers, and stakeholders, managing high-risk...

  • Wellness Groups Coordinator

    2 weeks ago

    Halifax, Canada Autism Nova Scotia Full time

    Autism Nova Scotia is a community-based organization that builds understanding, acceptance, and inclusion for Autistics/individuals on the autism spectrum and their families through leadership, advocacy, education, training, and programming across the lifespan. **POSITION TITLE**:Wellness Groups Coordinator / Case Navigator **POSITION**:Part time Position...

  • Wellness Groups Coordinator

    3 weeks ago

    Halifax, Canada Autism Nova Scotia Full time

    **About Autism Nova Scotia** Autism Nova Scotia is a community-based organization that builds understanding, acceptance, and inclusion for Autistics/individuals on the autism spectrum and their families through leadership, advocacy, education, training, and programming across the lifespan. **POSITION TITLE**:Wellness Groups Coordinator / Case...

  • Case Manager

    3 weeks ago

    Halifax, Canada Nisa Foundation Full time

    **Job Posting** **Job title** Case Manager**Reports to** National Operations Manager**Location** Halifax**Job Status** Full-timeUnder the supervision of the National Operations Manager, the Case Manager is responsible for both the casework duties as well as the operational management of the Halifax location. **KEY RESPONSIBLITIES** **CASEWORK...

  • Case Manager, Student Support Team

    4 weeks ago

    Halifax, Canada Dalhousie University Full time

    Position Information **Position Title** - Case Manager, Student Support Team **Department/Unit** - Residence Life **Location** - Halifax, Nova Scotia, Canada **Posting Number** - S349-24 **Employee Group** - DPMG **Position Type** - Regular, On-Going **Duration of Contract (if applicable)** **Employment Type** - Full Time **Full-time Equivalency...

  • Counsel for Complex Cases

    19 hours ago

    Halifax, Nova Scotia, Canada Nova Scotia Barristers' Society Full time

    The Nova Scotia Barristers' Society seeks a talented Legal Counsel to collaborate with cross-functional teams and provide holistic legal support. This role requires experience working within different regulatory frameworks and corporate governance.Main Duties:Partner with compliance, finance, operations, and underwriting teams to provide comprehensive legal...

  • Care Coordinator Supervisor

    2 weeks ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Community Services **Location**:YARMOUTH, SYDNEY, BRIDGEWATER, TRURO, DARTMOUTH, HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:11-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At the Department of Community Services (DCS), we are a large and diverse department providing...

  • Care Coordinator

    2 days ago

    Halifax, Nova Scotia, Canada Bayshore HealthCare Full time

    Job Description Bayshore is currently seeking a full-time Care Coordinator with a minimum of three (3) years of full-time experienceto join our team in Halifax, NS. This is an exciting opportunity for motivated Registered Nurse who is looking for a career opportunity with a Monday - Friday schedule of day shifts only (no nights, no weekends). Care...

  • Addictions Case Worker

    4 weeks ago

    Halifax, Canada The Salvation Army Full time

    The Caseworker provides supervision and support for clients of the Halifax Centre of Hope as required by The Salvation Army and funding contract policies and procedures. The Caseworker is part of the Case Management Team for the Anchorage Recovery Program and reports to Anchorage Recovery Program Supervisor **KEY RESPONSIBILITIES**: **Casework...

  • Healthcare Case Manager

    7 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Company OverviewNova Scotia Health Authority is a leading provider of health services in Nova Scotia, committed to delivering high-quality care to our patients. With a strong focus on patient-centered care, we strive to create a supportive and inclusive environment for our staff.We are seeking a talented individual to join our team as a Continuing Care...

  • Jordan’s Principle Intake Case Aid

    3 weeks ago

    Halifax, Canada Mi'kmaw Native Friendship Centre Full time

    **Employment Opportunity**: Jordan’s Principle Intake Case Aid **Location**: Halifax, NS **Salary Range**: $57,500.00 year **Employment Term**: Contract Jan/Feb 2025 - March 31, 2026 (possibility of annual renewal), Full time hours (35 hours/ week) **Reports To**: Jordan’s Principle Program Coordinator **General Description**: Mi’kmaw Native...

  • Disability Case Manager

    4 weeks ago

    Halifax, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Disability Case Manager in Halifax, NS.** In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical...

  • Care Coordinator

    3 days ago

    Halifax, Canada Bayshore HealthCare Full time

    Job Description Bayshore is currently seeking a full-time Care Coordinator with a minimum of three (3) years of full-time experienceto join our team in Halifax, NS. This is an exciting opportunity for motivated Registered Nurse who is looking for a career opportunity with a Monday - Friday schedule of day shifts only (no nights, no weekends!). ...