Supervisor, New Business Case Coordination

6 months ago

Halifax, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team.

Working in Relationship Management as a Case Coordination Supervisor, this role will prepare, coach, and mentor the case coordinators for routine, complex, and escalated situations that focus on the ‘how’ of doing business with Manulife.

With our distributors and advisors as the focus, this role will take a professional approach to every interaction, to ensure high quality, exceptional customer service and support. This role will work with the Manager to find opportunities to improve our service quality and value proposition.

**Responsibilities**
- Contribute to the success of our Case Coordinators through effective coaching, support, motivation, and development in their role
- Showcase your effective communication skills within and outside of the immediate team
- Create an environment of confidentiality and trust in dealing with sensitive employee and business unit information
- Promote and influence the importance of relationships and quality work within insurance operation
- Promote learning and build user confidence through problem-solving, and education while building and maintaining strong relationships with our distribution and advisor networks
- Consistently provide exceptional service to customers and non-customers by demonstrating the highest level of professionalism, and empathy through active listening
- Support, develop and maintain strong collaboration with business units
- Identify opportunities to improve operational processes/practices and influence decisions by making recommendations for profiling business unit leaders to drive change in the organization and enhance the customer experience
- Use sound judgment and risk assessment when recommending exceptions outside of general practices
- Demonstrate out-of-the-box thinking, challenge cumbersome processes, and be a promoter of change to improve customer experience
- Main point of contact for escalations
- Provide backup to leaders in their absence

**Job Requirements**:

- Ensure all distributor interactions are managed immediately with professionalism, sensitivity, courtesy, and accuracy, and within Manulife terms and policies by the appropriate teams.
- Work with autonomy and demonstrate ownership to assess risk regarding complex issues and provide recommendations
- Analyze complex situations and investigate using expert problem-solving skills to find appropriate and effective resolutions, including engaging other internal teams when necessary
- Identify and report systemic issues and root causes contributing to knowledge gaps and work with internal business partners to find solutions
- Use sound judgement and risk assessment when triaging calls
- Express the voice of the users and share data and insights to deliver proactive improvement recommendations to their learning experience
- Influence decisions by making recommendations and drive change in the organization to fix or improve tools/processes that will enhance the distributor and customer experience
- Organize, prioritize, and commit to aggressive deadlines, often working outside of normal working hours
- “Think Big” and demonstrate “outside the box” thinking to challenge cumbersome processes and opportunities for enhanced training
- Stay current with changes in tools and technology across insurance
- Stay current with company policies, share information and knowledge with other team members, and participate in team meetings, discussions, and other activities required to support the team and improve the quality and reputation of our operation
- Develop and maintain strong collaboration with all stakeholders; Learning & Development, Inforce Case Coordination, Underwriting, Insurance Sales team, and KMC.
- Work with our Value Streams to ensure we are supporting growth and adoption, while building user confidence

**How will you create impact?**

This role is a key contributor to the overall strategy for Advisor Experience in Insurance Operations.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what i

  • Manager, Case Coordination

    4 weeks ago

    halifax, Canada Manulife Financial Corporation Full time

    The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team.Working in Relationship Management as a Case Coordination Manager, this role will prepare, coach, and mentor the case coordinators for ro

  • Supervisor, Case Management, Refugee Resettlement

    5 months ago

    Halifax, Canada ISANS Full time

    **Supervisor, Case Management, Refugee Resettlement** ISANS is seeking a full-time **Supervisor, Case Management, Refugee Resettlement** to provide day to day supervision to Refugee Resettlement Team employees and activities of the CSS and Young Adult GAR Case management services within the team. Ensuring all CSS and Young Adult GAR client related issues...

  • Manager, Case Coordination

    1 month ago

    Halifax, Canada Manulife Full time

    The Distributor Relations & Learning team is looking for a dynamic individual to act as a centralized point of contact for our New Business Case Coordination team. Working in Relationship Management as a Case Coordination Manager, this role will prepare, coach, and mentor the case coordinators for routine, complex, and escalated situations that focus on the...

  • Insurance Case Coordinator

    2 weeks ago

    Halifax, Nova Scotia, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Job SummaryCompany 1 - The Manufacturers Life Insurance Company is seeking a skilled Insurance Case Coordinator to join our team.Job DescriptionBuild relationships with clients, ensuring excellent customer service and advocacy throughout the New Business and In-Force processes.Coordinate the accurate and timely processing of New Business and In-Force...

  • Case Coordination Leadership Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada Société Financière Manuvie Full time

    Société Financière Manuvie is seeking a seasoned professional to fill the role of Case Coordination Leadership Specialist. This position offers an estimated annual salary of $85,000 - $115,000.About the RoleThis dynamic individual will act as a centralized point of contact for our New Business Case Coordination team. Working closely with Relationship...

  • Complex Case Coordinator, Resettlement Assistance

    5 months ago

    Halifax, Canada ISANS Full time

    **Complex Case Coordinator, Resettlement Assistance Program (RAP)** ISANS is seeking a Full-time **Complex Case Coordinator, RAP **responsible for providing consistent and effective assistance to government assisted refugees with high needs and complex resettlement circumstances during their first months in Halifax. The Intensive case coordination service...

  • Complex Case Coordinator, Refugee Resettlement

    6 months ago

    Halifax, Canada ISANS Full time

    **Complex Case Coordinator, Resettlement Assistance Program (RAP)** ISANS is seeking a Full-time **Complex Case Coordinator **responsible for providing consistent and effective assistance to government assisted refugees with high needs and complex resettlement circumstances during their first months in Halifax. The Intensive case coordination service model...

  • Insurance Inforce Case Coordinator

    5 months ago

    Halifax, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Rss Case Coordinator

    6 months ago

    Halifax, Canada Lifemark Health Group Full time

    **Rehabilitation Service Specialist **Case Coordinator (RSSCC)** **Status**:Permanent Full-time **Location**: Remote; Work from Home, Atlantic Canada **Rehabilitation Service Specialist Case Coordinator** Like Lifemark, you believe in the power of work to transform lives. As **Rehabilitation Service Specialist Case Coordinator (RSS CC)**, you’re part...

  • Rss Case Coordinator

    5 months ago

    Halifax, Canada Lifemark Health Group Full time

    **Rehabilitation Service Specialist **Case Coordinator (RSSCC)** **Status**:Permanent Full-time **Location**: Remote; Work from Home, Atlantic Canada **Rehabilitation Service Specialist Case Coordinator** Like Lifemark, you believe in the power of work to transform lives. As **Rehabilitation Service Specialist Case Coordinator (RSS CC)**, you’re part...

  • Addictions Case Worker

    3 months ago

    Halifax, Canada Salvation Army Full time

    Description The Caseworker provides supervision and support for clients of the Halifax Centre of Hope as required by The Salvation Army and funding contract policies and procedures. The Caseworker is part of the Case Management Team for the Anchorage Recovery Program and reports to Anchorage Recovery Program Supervisor **KEY RESPONSIBILITIES**: **Casework...

  • Supervisor, Business

    3 months ago

    Halifax, Canada ISANS Full time

    **Supervisor, Business & Workforce Integration (BWI)** ISANS is seeking a full-time **Supervisor, Business & Workforce Integration (BWI)** to provide day-to-day supervision of Business and Workforce Integration Team employees, activities of the programs, and services within the team (including three mobile employer support staff location across the...

  • Rehabilitation Service Specialist Case Coordinator

    3 months ago

    Halifax, Canada WCG International Consultants Ltd. Full time

    **Company Description** We believe in the power of work. **Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth. **_ About the...

  • Case Manager

    3 months ago

    Halifax, Canada Coverdale Justice Society Full time

    **JOB DESCRIPTION - CASE MANAGER** Coverdale Justice Society Position: Case Manager Reports to: House Manager and/or designate. Location: Halifax **Hours of Work**:Schedule determined by House Manager Coverdale Justice Society is a community-based organization dedicated to improving access to justice, promoting alternatives to traditional justice systems,...

  • Concession Supervisor

    2 months ago

    Halifax, Canada Ever New Melbourne Full time

    Ever New is one of Canada’s newest international fashion clothing and accessories brands to hit the market. We are a rapidly growing brand that is proud to be founded in Melbourne, Australia. The Ever New brand celebrates the feminine beauty of women, with a signature style flowing through every creative element. Each monthly collection celebrates this...

  • Concession Supervisor

    6 months ago

    Halifax, Canada Ever New Melbourne Full time

    Ever New is one of Canada’s newest international fashion clothing and accessories brands to hit the market. We are a rapidly growing brand that is proud to be founded in Melbourne, Australia. The Ever New brand celebrates the feminine beauty of women, with a signature style flowing through every creative element. Each monthly collection celebrates this...

  • Jordan's Principle Case Aid

    3 months ago

    Halifax, Canada Mi'kmaw Native Friendship Centre Full time

    **Employment Opportunity**: Jordan’s Principle Case Aid **Location**: Halifax, NS **Salary Range**: $57,500.00 year **Employment Term**: Contract Start Date - March 31, 2025 (possibility of renewal), Full time hours (35 hours/ week) **Reports To**: Jordan’s Principle Program Coordinator **General Description**: Mi’kmaw Native Friendship Centre is...

  • Jordan’s Principle Intake Case Aid

    3 weeks ago

    Halifax, Canada Mi'kmaw Native Friendship Centre Full time

    **Employment Opportunity**: Jordan’s Principle Intake Case Aid **Location**: Halifax, NS **Salary Range**: $57,500.00 year **Employment Term**: Contract Nov 2024 - March 31, 2025 (possibility of annual renewal), Full time hours (35 hours/ week) **Reports To**: Jordan’s Principle Program Coordinator **General Description**: Mi’kmaw Native...

  • Case Manager

    5 months ago

    Halifax, Canada Nisa Foundation Full time

    **Job Posting** **Job title** Case Manager**Reports to** National Operations Manager**Location** Halifax**Job Status** Full-timeUnder the supervision of the National Operations Manager, the Case Manager is responsible for both the casework duties as well as the operational management of the Halifax location. **KEY RESPONSIBLITIES** **CASEWORK...

  • Disability Case Manager

    5 months ago

    Halifax, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Disability Case Manager in Halifax, NS.** Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to...