Settlement Counsellor- Client Support Services

2 months ago

Halifax, Canada ISANS Full time

**Settlement Counsellor
- Client Support Services**

ISANS is seeking two Full-time **Settlement Counsellors, Client Support Services **responsible for providing settlement support to GAR (government-assisted refugees) within their first two years of arrival to Halifax, Nova Scotia. The Intensive case management service model provides clients with a wide range of settlement services and referrals, based on individual needs with regular progress monitoring.Reporting to the Supervisor & Manager, Refugee Resettlement, these positions will be responsible for:
**Providing settlement support to eligible clients by**:

- Providing holistic information, advocacy and solution focused para counselling to clients based on their strengths and needs.
- Providing referrals to appropriate internal or external resources.
- Providing comprehensive settlement needs assessment completed through home visits and meetings, along with development of settlement plan for each client based on identified needs and barriers.
- Developing customized case management plan for families with complex issues reflecting immediate, short
- and long-term needs
- Providing direct services and ongoing support for clients
- Coordinating referrals and the use of internal and external resources
- Providing support in navigating and mapping the resources available in the community
- Coordinating case conferencing with both clients and the service providers involved in the case.
- Monitoring and reviewing the process and outcomes with clients and service providers and planning exit strategies and case closure.
- Planning and implementing follow-up and evaluation activities and tools, to determine the effectiveness of the services offered.
- Facilitating and coordinating workshops and information group sessions on pertinent issues, in collaboration with other service providers
- Supporting outreach activities offered for clients.
- Working as part of a holistic team with other members of Settlement Team and ISANS staff, in the provision of services for immigrant and refugee families
- Accompanying vulnerable clients to community service providers’ meeting.

**Delivering resettlement assistance to RAP clients that reflect the contribution agreement by**:

- Delivering RAP specific orientation sessions
- Linking clients to provincial and federal programs
- Participating in ongoing evaluation of service delivery.
- Developing RAP exit plan and assisting clients with articulating their goals
- Reporting RAP services in a timely way to ensure accurate information for iCare.
- Developing the Settlement Support System by:

- Facilitating access to services by providing links between clients with specific settlement needs to available resources in the community.
- Networking and partnering with other service providers, agencies and organizations providing services to clients in the community.
- Conducting case conferencing with ISANS staff and service providers, in collaboration with clients.
- Identifying and bringing forward for discussion/resolution, any challenge barrier, or gaps in service for clientele
- Sharing Settlement Team drop-in duties

**General responsibilities**:

- Performing other duties as required
- Providing information as required for internal/external reports, and proposals.
- Reviewing and adhering to ISANS workplace health and safety policies; safety is everyone’s responsibility.
- Recording all relevant client information on databases in a consistent and timely manner as appropriate to the position
- Attending regular Staff Meetings and Team meetings
- Attending training and development opportunities as appropriate
- Attending and providing support at ISANS events

**Education**:

- Bachelors Degree or
- Equivalent combination of education and experience will be accepted.
- Counselling Certificate an asset

**Experience**:

- 2 years experience in a similar position
- Experience working in a cross-cultural environment; experience delivering direct service to immigrants preferred.
- Experience working with/supporting clients, volunteers, and casual workers.
- Experience developing, implementing, and evaluating programs or projects.
- Experience delivering service face to face and/or online.
- Experience with networking and outreach

**Knowledge**:

- Knowledge of local activities, programs and community organizations that serve the immigrant population.

**Skills**:

- Strong written and verbal English communication skills
- Ability to work independently and as part of a team.
- Strong time management and organization skills
- Additional languages an asset

**ISANS Core Competencies**

**Cultural Competency; Equity, Diversity & Inclusion**
- Embracing the value that different perspectives and cultures bring to an organization

**Collaboration**
- Working collaboratively with others across the organization to achieve shared objectives

**Continuous Learning**
- Continually seeking new knowledge and skills, as well as developing exis

  • Express Settlement Services Staff

    3 weeks ago

    Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

    **Title**: Express Settlement Services Staff **Position Status**: Full Time **Salary**: $37,300 per year **Location**: YMCA Centre for Immigrant Programs **There is potential inside all of us - we all have it in us to shine.** Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social...

  • Analyst, Settlements

    6 months ago

    Halifax, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The incumbent is primarily responsible for handling the settlement processing of Swaps, Cross Currency Swaps, Interest Rate Options and FRA efficiently and accurately in the FIDO area. This includes making payment and settlement entries for the transactions. **PRIMARY RESPONSIBILITIES**: - Process payments and...

  • Fx Settlements and Confirmation Officer

    6 months ago

    Halifax, Canada Royal Bank of Canada Full time

    **Job Summary** The role is part of North American Business and Client Services that supports pre and post trade deal processing for the RBC Capital Markets Foreign Exchange trading business and its clients. The role ensures that trades are captured and that the confirmation and settlement functions are performed within regulatory guidelines and market...

  • Residential Counsellor

    6 months ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** Metro Community Housing Association is a non-profit, community-based agency that provides support and residential services to persons who have experienced mental health difficulties. We are seeking client focused Residential Counsellors for our Residential Services Team. Residential Counsellors are responsible for supporting clients in...

  • Residential Counsellor

    5 months ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** Metro Community Housing Association is a non-profit, community-based agency that provides support and residential services to persons who have experienced mental health difficulties. We are seeking client focused Residential Counsellors for our Residential Services Team. Residential Counsellors are responsible for supporting clients in...

  • Residential Counsellor

    1 month ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** Metro Community Housing Association is a non-profit, community-based agency that provides support and residential services to persons who have experienced mental health difficulties. We are seeking client focused Residential Counsellors for our Residential Services Team. Residential Counsellors are responsible for supporting clients in...

  • Residential Counsellor

    6 months ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** Metro Community Housing Association is a non-profit, community-based agency that provides support and residential services to persons who have experienced mental health difficulties. We are seeking client focused Residential Counsellors for our Residential Services Team. Residential Counsellors are responsible for supporting clients in...

  • Team Manager, Fx Settlements and Confirmations

    6 months ago

    Halifax, Canada Royal Bank of Canada Full time

    **Job Summary** Manager FX Settlements and Confirmations To manage and lead a team of 2 based in Halifax, NS, ensuring the group runs efficiently and in a controlled manner To drive continuous change and improvement keeping FX Settlements abreast of regulatory changes and market standard changes in all relevant jurisdictions To ensure a consistent and...

  • School Settlement Staff

    2 months ago

    Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

    **Title**:School Settlement Staff **Position Status**:Full-Time, Contract (until March 31, 2025) **Salary**:$33,064.00 (10-month salary) **Start Date**:November 1, 2024 **Location**: Various school locations in Amherst and Cumberland County There is potential inside all of us - we all have it in us to shine. Every charity exists to help solve a problem...

  • Analyst, Securities Settlements

    1 week ago

    Halifax, Canada RBC Full time

    Job Summary The Settlement Analyst is responsible for ensuring the settlement of Fixed Income trades on a daily basis. Responsible for balancing cash and position of settled trades versus what is being booked in the source systems Job Description What is the opportunity? Do you have strong organizational skills? Do you consider yourself to be detail...

  • Yreach Settlement Coordinator

    6 months ago

    Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

    **Title**: YREACH Settlement Coordinator **Position Status**: Full Time **Salary**: $53,148 per year **Start Date**: Immediately **Location**: YMCA Centre for Immigrant Programs The YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both nurturing and fun - a community of...

  • Rotational Analyst, Securities Settlements

    1 week ago

    Halifax, Canada RBC Full time

    Job Summary Support the North American Settlements Department by learning, improving, and covering processes and desks as needed. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments and supports ad hoc projects. Job Description PRIMARY RESPONSIBILITIES: Remain up to date on a...

  • School Settlement Staff

    3 months ago

    Halifax, Canada YMCA of Greater HalifaxDartmouth Full time

    **Title**:School Settlement Staff **Position Status**:Full Time, Contract (September to-March 2025) **Salary**: $33,064.00 (10-month salary) **Start Date**: Immediately **Location**:Kentville & Surrounding Area The YMCA is a place where everyone belongs, we are committed to providing equal opportunities for all, in a welcoming space that is both...

  • Analyst, Securities Settlements

    1 week ago

    Halifax, Canada RBC Full time

    Job Summary The Settlement Analyst is responsible for ensuring the settlement of Fixed Income trades on a daily basis. Responsible for balancing cash and position of settled trades versus what is being booked in the source systemsJob DescriptionWhat is the opportunity? Do you have strong organizational skills? Do you consider yourself to be detail oriented?...

  • Residential Counsellor

    6 months ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** Metro Community Housing Association is a non-profit, community-based agency that provides support and residential services to persons who have experienced mental health difficulties. We are seeking client focused Residential Counsellors for our Residential Services Team. Residential Counsellors are responsible for supporting clients in...

  • EAP Counsellor

    4 weeks ago

    Halifax, Nova Scotia, Canada CB Canada Full time

    Job Title: EAP CounsellorWe are seeking a skilled EAP Counsellor to provide high-quality, short-term counselling services to support the well-being of our clients. As a mental health specialist, you will work closely with individuals, couples, and families to address a range of concerns, including depression, anxiety, and workplace...

  • Rotational Analyst, Securities Settlements

    1 week ago

    Halifax, Canada RBC Full time

    Job Summary Support the North American Settlements Department by learning, improving, and covering processes and desks as needed. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments and supports ad hoc projects.Job Description PRIMARY RESPONSIBILITIES: Remain up to date on a...

  • Residential Counsellor

    2 months ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** **ABOUT US** **Metro Community Housing Association** is a non-profit, community-based agency that provides support to persons living with mental illness. MCHA operates residential settings throughout Halifax and Dartmouth under the umbrella of Department of Community Services and has grown to 15 locations following the opening of our...

  • Residential Counsellor

    4 weeks ago

    Halifax, Canada Metro Community Housing Association Full time

    **Job description** **ABOUT US** **Metro Community Housing Association** is a non-profit, community-based agency that provides support to persons living with mental illness. MCHA operates residential settings throughout Halifax and Dartmouth under the umbrella of Department of Community Services and has grown to 15 locations following the opening of our...

  • Rotational Analyst, Securities Settlements

    2 days ago

    Halifax, Canada RBC Full time

    Job SummarySupport the North American Settlements Department by learning, improving, and covering processes and desks as needed. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments and supports ad hoc projects.Job DescriptionPRIMARY RESPONSIBILITIES:Remain up to date on a...