Business Support Analyst

6 days ago


Ottawa, Canada Entrust Datacard Full time

Career Growth, Flexibility and Collaboration

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a Business Support Analyst - Hybrid Ottawa

We need someone who can facilitate and communicate effectively within the team and with other departments.- We offer flexibility- We offer a diverse work environment- Futureproof your career with a job in information security

How you will make an impact:
- Act as the expert of in-house data sources, being adept at quickly extracting and analyzing data from these sources.- Work closely with sales, marketing and product teams to generate targeting reports/lists for various campaigns and geographies. The role will also work with the product team to analyze, trend and interpret sales and usage data to better understand and run the business.- Assist the sales operations team with sales planning, forecasting and reporting, CRM system data integrity to ensure reporting and metrics are accurate and reliable.- Responsible for tracking and trending projections, and forecasts for various aspects of the business.- Provide coaching, advice and management to the data analytics intern- Working with the Salesforce CRM team to assist with outlining, explaining, documenting and tracking development initiatives to support the business.- Run reports and create and run custom queries as needed- Export data as required for business and financial analysis.- Compare and reconcile data from various systems and report on anomalies and their causes.- Perform forensic investigation using logs and ad-hoc queries.- Perform ad-hoc data analyses as needed.

Qualifications:
Basic qualifications:
- Degree in Computer Science, Engineering, Mathematics, or equivalent.- Minimum 3 years’ experience in Business Intelligence systems- 2 years’ experience working in a global, diverse and multicultural environment- Familiarity/competence with Tableau, BusinessObjects and data lakes- Must have superior planning and analytical skills- Ability to work under pressure, manage priorities while meeting deadlines- Strong organizational, interpersonal and communications (verbal, written presentation) skills- Comfortable and adept at preparing executive presentations- Works well independently and in a team, and is highly detailed oriented

Preferred qualifications:
- 5 years of experience, in a similar capacity or equivalent background- MBA preferred; Accounting certification an asset- Strong competence in Salesforce CRM- Knowledge of the security/software/SaaS industry- Strong change agent with particular focus on process improvement- Project management experience- Experience with software development lifecycle (agile and waterfall)- Additional languages an asset.

Why Should You Apply?- Leader in the security industry- Friendly, supportive & knowledgeable teams- Opportunities for on-the-job training- You’ll help secure identities

For more information, visit
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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information.- ._
- For US roles, or where applicable:_

Entrust is an EEO/AA/Disabled/Veterans Employer

Recruiter:
Xochitl Ticas Lara



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