Business Analyst

5 months ago

Ottawa, Canada Ottawa Community Housing Full time

**Who we are**:
Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our communities in the City of Ottawa.

OCHC has been recognized as one of the **National Capital Region’s Top Employers for seven years in a row** due to its innovative and proactive programs on diversity, equity, and inclusion, employee health and wellness and corporate culture.

OCHC is committed to creating equal opportunities for all employees and celebrates the diversity of its workplace as it mirrors the diverse communities within our beautiful city. By working together, we foster the growth of our team as well as the communities we serve.

**WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE**

**What we offer**:
Being an employee of OCHC you will have the chance to **make a positive impact where it matters** and help **your** community in more than one way On top of that, you will have access to a **comprehensive and competitive compensation & benefits package, flexible work options, professional development, health & wellness programs and more**

**What we seek**:
**Business Analyst with OCHC**:
Providing quality and affordable solutions to our tenants and communities is a main objective of our organization. As a Business Analyst, **you will play a critical role **in bringing this objective into reality by using your skills, knowledge, and experience. You will advise and collaborate with stakeholders and witness the effects of your work in the communities that we serve.

**As a Business Analyst, some of the things you will do include**:

- Maintain an in-depth understanding of business processes as well as system functionality, interfaces, and data sources to conduct risk assessments and provide recommendations to mitigate these risks
- Build and maintain understanding of complex cross-functional processes and recommend technology investments
- Liaise with the stakeholders to identify complex technical issues and troubleshoot system issues
- Gather and analyze data from multiple sources to develop enterprise reports
- Review existing processes to discover efficiencies and improvements
- Explore and evaluate options, recommend enhancements and solutions, and implement the solutions
- Support and provide input to the development of project plans
- Assist with prioritization and allocation of operational tickets
- Support and mentor junior analyst colleagues
- Build strong working relationships, both within and outside OCHC

**As a Business Analyst, you can look forward to**:

- A hybrid workplace with unique and ever-changing work tasks every new day
- Opportunities for growth and career development
- Using your expertise to help bring positive changes to communities that need it the most

**What you bring**:
**Education & Experience**:

- Post-secondary degree or diploma in Computer Science, Information Technology, Business Systems, or a related discipline
- Experience with one or more of the following enterprise reporting tools (e.g. SQL Server Reporting Services - SSRS), Oracle Reports, Power BI, Unit4 ERP Reporting, or dashboard development is desirable
- Experience with workflow automation and using RPA solutions (Microsoft Power automate or others)
- Experience mentoring colleagues on business analysis tools and techniques
- Project management experience
- Certified Business Analyst Professional (CBAP) or Business Analyst (PMI-PBA), and Project Management (PMP) and ITIL Certifications are all desirable
- Knowledge of best practices related to business systems life cycle management
- Knowledge of system analysis, business process analysis, programing languages, and SQL in Oracle and MS SQL Server databases
- Experience with ERP, asset management systems and mobile roll out is an asset
- Experience with SharePoint site development and support
- Experience in MS Power Platform components: Power Apps, Microsoft Automate, Virtual agent and AI builder is preferred
- Knowledge of information technology risks and mitigation tools
- Knowledge of technical documentation best practices
- Knowledge of project management practices
- Knowledge of finance, HR, and payroll processes systems is an asset
- Knowledge of building management and tenant service delivery systems is an asset
- Knowledge of standard corporate software such as Excel, Word, etc.

**Skills and abilities**:

- Extensive **analytical skills and ability to define complex problems**:

- Extensive **technical skills**:

- Expert **business analysis skills**:

- **Advanced data mapping, analysis, and reporting skills**:

- Ability to **work as a team and independently**:

- Ability to **challenge system limitations**:

- Ability to **evaluate system options**:

- Strongly **demonstrated initia

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