Business Analyst

6 months ago

Ottawa, Canada Bank of Canada Full time

**Business Analyst**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**Did you know?**
The Currency (CUR) department oversees the complete life cycle of bank notes: the research, design, development, production, distribution, and post-issue support for Canada’s bank note supply. The department monitors the position of currency within the larger Canadian payments system and takes action to support cash as a payment choice for Canadians.

The External Stakeholder Management Team is moving forward to align stakeholder engagement plans with an evolving cash environment. With the ongoing evolution of our data and technologies, the business analyst is a key resource in helping the leadership understand our analysis and reporting requirements as we move towards a data driven business.

**What you will do**
This position supports both the External Stakeholder Management Team and the Justice System Specialist within CUR.You will participate as an active member of the CUR Digital Analytics and Reporting Team (DART) to increase cross-departmental collaboration on data and reporting and better understand and analyze data issues linked to external stakeholder engagement, counterfeiting and cash issues.

Specifically, you will:

- Provide strategic and analytic advice, ensuring the effective measurement and reporting of departmental stakeholder plans, along with the identification of opportunities for continuous improvement and efficiency in the department’s business and stakeholder engagement practices. This includes analysis and consultation to continue to build alignment and improve CUR’s CRM implementation and reporting framework with the broader Bank-wide CRM enterprise.
- Drive, execute and manage a CRM strategy that continually aligns with the overall business objectives of the Bank and CUR, including:

- Collaborate with the CUR leadership and business lines to stabilize use of CRM and identify new opportunities for leveraging Dynamics CRM technology to improve business processes and customer engagement
- Lead Power BI reporting of departmental and team performance metrics for CUR for CRM and,
- Conduct regular reviews of the CRM system to identify areas for improvement and ensure that the solution is meeting the business needs of the CUR organization
- Act as a CUR data steward for counterfeiting data and the Secretariat for the Counterfeit Monitoring Committee; and serve as alternate chair for Counterfeit Assessment Meetings.
- Identify, analyze and monitor emerging trends and issues as they relate to counterfeiting and cash as well as help maintain awareness of and integrate/align data sources across CUR to present a fulsome and nuanced view of the counterfeit and cash landscape in Canada.
- Identify tools,develop/align business processes and standards to advance the CUR’s stakeholder engagement strategy.
- With the increasing interest regarding Canadians’ access to cash, the business analyst will also be expected to take on a more strategic role with increased cross-departmental collaboration on data and reporting.

**What you need to succeed**
We are looking for an effective communicator and strategic thinker who can: solicit and assess key business requirements; influence stakeholders in arriving at optimal outcomes; a team player who is a self-starter who shows initiative to advance projects and can work with mínimal direction. Having the capability of being a change contributor and problem solver, think conceptually is also key to this role.

In addition, we are looking for someone who:

- Is able to explore and investigate business data to obtain insights and improve evidence-based decision-making.
- Has a strong analytical background to develop and assist others to learn how to develop and use various reporting tools (CRM, Power BI, Tableau).
- Is able to understand and properly respond to our partners and stakeholders’ challenges and potentially conflicting priorities

**Nice-to-have**
- Advanced knowledge of Excel, Visio and

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