Administrative Assistant

3 weeks ago

Niagara, Canada Baker Tilly Canada Full time

**Administrative Assistant**
**Niagara, Ontario, Canada**:
Current Opportunities

Baker Niagara is looking for a dynamic member to join the Internal Client Service team with our firm. We have a great team who works hard and plays hard, including Fridays off in the summer. We’ve thrown axes at the boss (okay, at a picture of the boss), enjoyed wine tours as a group and even spent a day at a watch factory. We respect and promote work-life balance, allowing each of our professionals the ability to schedule their day.

Baker Tilly is one of the largest firms of chartered professional accountants in Canada. We offer the opportunity to pursue your professional career in a large firm with significant resources and mentoring while still enjoying an exceptional work-life balance.

Our unique structure fosters a client-service focus built from local, national and international expertise. We are a proud member of Baker Tilly International, giving us a diversified team of over 25,000 partners and staff spanning 145 countries. Our Niagara office is one of the area's fastest growing accounting and advisory firms in the area. Collectively, we offer a comprehensive range of accounting, auditing, tax and business advisory services to mid-market commercial clients, their shareholders and families, as well as multi-national businesses and not-for-profit organizations.

**Your primary responsibilities will include**:

- Greeting and Welcoming: Welcome clients, visitors, and staff members in a friendly and professional manner. Provide a warm and inviting atmosphere while maintaining a high level of professionalism.
- Managing Phone Calls: Answer and direct incoming calls to the appropriate individuals or departments within the firm. Take accurate messages and ensure timely delivery to the intended recipients.
- Client Assistance: Assist clients with appointment scheduling, inquiries, and general information. Provide outstanding customer service, ensuring clients feel valued and their needs are addressed promptly.
- Appointment Management: Schedule and coordinate client appointments with the appropriate staff members. Maintain the appointment calendar, ensuring efficient use of time and resources.
- Office Coordination: Coordinate office activities and ensure the office is well-maintained and organized. Manage incoming and outgoing mail, packages, and deliveries. Maintain office supplies and order new supplies as necessary.
- Communication Liaison: Serve as a point of contact for internal and external communication, ensuring messages are relayed accurately and promptly to the appropriate parties. Disseminate information effectively within the organization.
- Administrative Support: Provide administrative assistance to various departments within the accounting firm, such as preparing documents, filing, data entry, and other clerical tasks as required.
- Confidentiality and Security: Maintain strict confidentiality regarding sensitive information and ensure the security of client records and files. Adhere to data protection policies and procedures.
- Problem Resolution: Handle client inquiries, complaints, or issues professionally and efficiently, escalating matters as necessary to the appropriate individuals or departments.
- Team Collaboration: Collaborate with colleagues and staff members to ensure smooth operations and effective teamwork. Support other administrative staff when required.
- Post-secondary diploma or degree.
- Minimum 3-5 year’s work experience in a professional services work environment in a similar role. Customer facing client service experience is considered an asset.
- Familiarity with Caseware, Caseview and Doc-It would be an asset as is familiarity with accounting terminology.
- Excellent verbal and written communication skills, with a professional and friendly demeanor.
- Strong organizational and time management abilities.
- Ability to handle multiple tasks simultaneously, prioritize effectively, and work well under pressure.
- Discretion and ability to maintain confidentiality when dealing with sensitive information.
- Strong attention to detail and accuracy.
- Proficient in using Microsoft Office software, including Excel, Word, PowerPoint, and Outlook.

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