Customer Training Coordinator

6 days ago

Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

**_Join the Winning Team at ATS Automation, a great place to automate your future _**Take your place among the best in the business, and grow your career with the Industrial Automation division at ATS Automation. Join an environment where a passion for innovation is combined with an uncompromised commitment to quality.**

We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand on a global scale.

**MAJOR DUTIES**:
The Customer Training Coordinator is responsible for delivering a best in class training experience to ATS’ customers. You will analyze training requirements specific to customer needs and research, write, teach and/or source training courses related to identifiable needs. The incumbent will also deliver training content/classes onsite at ATS or/and at customer sites as required.

**SPECIFIC RESPONSIBILITIES**:

- Training Coordination:
- Maintain training database, including evaluation, certification and tracking of ATS customer trainees.
- Coordinate the operation of a technical training center at ATS and other locations as needed.
- Coordination and oversight of technical training material at customer site
- Upgrade personal knowledge of automation components and devices as needed.
- Maintain electronic reporting of the operation of the training system.
- Schedule classes based on equipment and customer availability.
- Preparation and review of training quotations to respond to customers R.F.Q.’s.
- Provide monthly reports detailing previous months’ activities.
- Be able to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.

Training Content Creation:
- Assist in the development of technical curriculum, such as student course books, in the area of Automation Systems, Safety, and I.S.O.
- Assist in the integration of support manuals with that of training material and verify the delivery of the information to ATS customers.
- Support the development of digital twin for training, training videos and IIoT software training for integration into the training program
- Develop and capture video content of technical material and provide editing, audio overlay, text overlay and processing and integrate Human Performance behaviours into the training programs
- Support the creation and development of computer-based training (online learning)
- Write training programs, including training outline, manuals, handouts and presentation materials.
- Create and administer, where necessary, written or practical exams.

Training Delivery:
- Conduct programs to train ATS customers in equipment installation, programming, safety, maintenance and repair of custom machinery and equipment such as robots and programmable controllers, following manuals, specifications, blueprints and schematics, using hand tools, measuring instruments and test equipment.
- Make follow-up calls with customer to verify that the quality of training delivered meets or exceeds customer expectations in an efficient manner.
- Confer with management, other ATS resources and customers to determine training objectives.
- Demonstrate procedures being taught.
- Observe trainees in both classroom and during hands-on activities to ensure good knowledge transfer, and safety and answer trainees’ questions.

**QUALIFICATIONS**:
**Education**:

- Three-year college diploma in an engineering field, or successful completion of a skilled trades apprenticeship or degree in instructional design, instructional technology, adult education or equivalent experience.

**Experience**:

- A minimum of one year of experience in customer training.
- Familiar with word processing, basic CAD, and PC’s.
- Must be able to work in a multi-disciplined engineering/trades environment.
- Good mechanical aptitude required.
- Excellent communication, teamwork and presentation skills, and the ability to succeed in a fast-paced environment are essential.
- Previous experience in training and program development is required.

**Why Join ATS?**
- Be a part of a global organization that is a leader in its industry
- Subsidized breakfast and lunch daily; free gourmet beverages - coffee, tea and hot chocolate. Plus, Treat Day is every other week
- Monthly “In-Chair Massage” clinic on-site with a Registered Massage Therapist
- Ability to participate in a variety of charitable events
- Social Club that offers BBQs and other social events throughout the year
- Work with other bright, talented people and discover opportunities for professional growth
- And much more

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

  • Customer Training Coordinator

    9 months ago

    Cambridge, Canada ATS Automation Tooling Systems Full time

    MAJOR DUTIES: Analyze training requirements specific to customer needs. Research, write and teach and/or source training courses related to identifiable needs. Operate scheduled classes within the Training Centre and at customer sites. Acts as a mentor to Customer Training Coordinators; assists in training of new employees and assists in the coordination of...

  • Training Coordinator

    6 months ago

    Cambridge, Canada ATS Corporation Full time

    Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world. At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do...

  • Training Coordinator

    2 months ago

    Cambridge, Canada Dare Foods Limited Full time

    Company Overview: Made Better isn’t just a claim; it’s our Dare promise. Dare has been a proudly Canadian, family-owned company since 1889. Throughout our long history, we’ve created some of the most loved brands in the country including Bear Paws cookies, REALFRUIT gummies, Breton crackers, Melba Toast and many more. For over 130 years we had been...

  • Training and Shop Coordinator

    4 days ago

    Cambridge, Canada BWXT Canada Ltd. Full time

    _BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear components and services we cater to a worldwide customer base. We take great pride in supplying highly engineered solutions that allow our customers to compete within the...

  • Training Coordinator

    7 months ago

    Cambridge, Canada RDJ Bakeries Ltd Full time

    **Job purpose** The Training Coordinator oversees the execution of training on the production floor. This position actively designs and implements effective methods to educate, enhance employee performance and recognize areas of training improvement. **Duties and Responsibilities** The associate’s primary functions and responsibilities are as...

  • Director of Training and Customer Excellence

    8 months ago

    Cambridge, Canada Fire Safety and Protection Full time

    **ABOUT US** Fire Safety and Protection, LLC, (FSP), corporate headquarters in Atlanta, is a leading provider of fire and life safety services. We offer inspection, maintenance, repair, design, and installation on a variety of systems for commercial, industrial, institutional, and governmental facilities. The company is led by veterans of the fire and life...

  • Support Services Officer, Custom Training Solutions

    2 weeks ago

    Cambridge, Canada Conestoga College Full time

    **Requisition #**:25-0002** **Location**: Cambridge **Department**: Custom Training Solutions **Payband**: G **Starting Rate**: $33.55 **Payband Range**: $33.55 - $38.88 **Hours/Week**: 37.5 **Posting Date**: Friday, December 20, 2024 **Closing Date**: Wednesday, January 15, 2025 at 11:59 PM EST **Vacancy Type**: Support Staff - Full-time Temporary...

  • Customer Service Coordinator

    7 months ago

    Cambridge, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...

  • Customer Experience Coordinator

    6 days ago

    Cambridge, Canada Blendtek Fine Ingredients Full time

    **About **Blendtek****: Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing...

  • Training Facilitator

    6 days ago

    Cambridge, Canada Allianz Partners Full time

    **Who we are**: People are at the heart of the Allianz brand. At Allianz, helping people is in our DNA. We believe in being a part of the solution for a better tomorrow, and know that we have a positive impact on people’s lives across the globe. If you are looking to be part of something big, then come join our local family - we want to hear from...

  • Customer Experience Coordinator

    7 months ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Customer Service Coordinator

    1 month ago

    Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    As a Customer Service Coordinator at beBee Professionals in Cambridge, Canada, you will play a crucial role in delivering exceptional customer experiences. This includes greeting visitors, managing incoming calls, and performing administrative tasks to ensure seamless office operations.About the Role:This is a fantastic opportunity for a detail-oriented...

  • Bilingual Customer Experience Coordinator

    7 months ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Bilingual Customer Experience Coordinator

    6 months ago

    Cambridge, Canada Blendtek Fine Ingredients Full time

    **About **Blendtek****: Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing...

  • Manager in Training

    6 months ago

    Cambridge, Canada Firehouse subs Full time

    We are seeking a dedicated Manager in training to join our team. The Manager in training will learn to oversee daily operations, lead the team, and ensure excellent customer service in a fast-paced environment. **Duties**: - Manage and lead a team of employees during designated shifts - Ensure compliance with food safety standards and procedures - Provide...

  • Customer Service Manager

    6 months ago

    Cambridge, Canada Domino's Corporate Full time

    **Company Description** Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan...

  • Customer Service Coordinator

    3 months ago

    Cambridge, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...

  • Dispatcher/customer Service

    7 months ago

    Cambridge, Canada Blackcar Waterloo Full time

    **Job Title**: Limousine Dispatcher We are seeking a highly organized and efficient individual to join our team as a Limousine Dispatcher. The Limousine Dispatcher will be responsible for coordinating and dispatching luxury transportation services to ensure seamless operations and exceptional customer experiences. **Responsibilities**: 2. Assign chauffeurs...

  • Customer Svc Representative

    1 week ago

    Cambridge, Canada Domino's Corporate Full time

    Company Description Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, but at more than 19,000 stores worldwide (and more than 6,300 in the U.S. alone)you can probably figure out...

  • Customer Support Specialist

    7 months ago

    Cambridge, Canada NexPac Corporation Full time

    Looking for an exciting and challenging career in fulfillment logistics? We want you. NexPac is an emerging player in the world of third-party logistics, offering order fulfillment, distribution, storage and warehousing to businesses of all sizes. Specifically, we help our customers navigate the complexity and choices of logistics by providing personalized...