Customer Service Coordinator

2 months ago


Cambridge, Canada Ryder System Full time

**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**About the Job**

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, issuing and receiving POs, inventory ordering and stocking, repair follow-up and maintenance file management.

**Type of Work**: Contract (MAT Leave coverage until Jul 2025)

**Pay Rate**: $21 - $23 per hour

**Shifts**: Monday to Friday, 8:00am to 5:00pm

**Why Ryder**:

- Weekly pay.
- Excellent benefits package after 30 days.
- Retirement Pension Plans.
- Education Assistance
- RRSP
- Stock options.
- A safe, friendly and respectful working environment.
- Room for growth.
- Lots of learning opportunities

**Responsibilities**
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
- Drive improvement of Customer Satisfaction (CSI) scores.
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers.
- Provide a resource that allows the management team time to effectively manage shop operations.
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room.
- Effectively handle all incoming shop calls
- Clerical duties within the shop operations which include vehicle maintenance files.
- Process all Account Payable.
- Create repair orders for technicians.
- Contribute to cost containment through effective inventory planning and warranty.
- Enhance branch productivity through effective work scheduling and planning.
- Performs other duties as assigned.

**Requirements**:

- One (1) year or more customer service or comparable experience with issues resolution experience required.
- Detail oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Experience using Microsoft word and excel intermediate preferred.
- Recruiter: Massinisa Belguesmia:_
- Business Hours: M to F, 8:00am to 5:00pm EST_

**Job Category**: Operations and Support

Security Notice for Applicants:
Current Employees:
\#wd



  • Cambridge, Canada Ryder System Full time

    **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. We are a Fortune 500 company with 800+ locations and over...


  • Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    As a Customer Service Coordinator at beBee Professionals in Cambridge, Canada, you will play a crucial role in delivering exceptional customer experiences. This includes greeting visitors, managing incoming calls, and performing administrative tasks to ensure seamless office operations.About the Role:This is a fantastic opportunity for a detail-oriented...


  • Cambridge, Ontario, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Job Title: Automotive Customer Service CoordinatorAbout Us:We are Canadian Tire - Cambridge 75 Dundas (Store #036), a leading retailer in the automotive industry. Our team is dedicated to providing exceptional customer service and ensuring that our customers receive top-notch support for all their automotive needs.Salary Estimate:$55,000 - $65,000 per year,...


  • Cambridge, Ontario, Canada Randstad Canada Full time

    Job DescriptionWe are seeking a highly skilled Manufacturing Customer Service Coordinator to join our team in Cambridge, ON. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.Responsibilities:Act as the primary point of contact for customers,...


  • Cambridge, Canada Witmer Auto Service Full time

    Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...


  • Cambridge, Canada Waterloo Regional Police Service Full time

    **Type of Employment**: Full Time Permanent **Salary**: $84,441.28 **Location**: Cambridge, Ontario with travel within the region **Condition of Employment**: Monday-Friday Day Shift **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Facilities Service Coordinator....


  • Cambridge, Canada Claysam Homes Ltd. Full time

    Claysam Homes is a privately owned low rise residential home builder based in Cambridge. Claysam Homes has been building quality homes in master planned subdivisions for over 35 years. Job Responsibilities/Tasks: - Scheduling all trades and service appointments for our homeowners. - Ensure completion of warranty work within Tarion timelines. - Obtain...


  • Cambridge, Canada ATS Automation Tooling Systems Full time

    MAJOR DUTIES: Analyze training requirements specific to customer needs. Research, write and teach and/or source training courses related to identifiable needs. Operate scheduled classes within the Training Centre and at customer sites. Acts as a mentor to Customer Training Coordinators; assists in training of new employees and assists in the coordination of...


  • Cambridge, Canada Service Ontario (private office) Full time

    The ServiceOntario Office in Cambridge is hiring one or two student positions. This is a student position and has a limited number of hours to offer per week. The intention of this position is to fill gaps in scheduling while ensuring students school schedules are not impacted. This is not a regular part time position. This is a private office and...


  • Cambridge, Canada Domino's Corporate Full time

    **Company Description** Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan...


  • Cambridge, Canada Blackcar Waterloo Full time

    **Job Title**: Limousine Dispatcher We are seeking a highly organized and efficient individual to join our team as a Limousine Dispatcher. The Limousine Dispatcher will be responsible for coordinating and dispatching luxury transportation services to ensure seamless operations and exceptional customer experiences. **Responsibilities**: 2. Assign chauffeurs...

  • Service Coordinator

    6 months ago


    Cambridge, Canada Battlefield Div of Toromont Ind Ltd Full time

    **Service Coordinator** We have an immediate requirement for a **Service Coordinator** in our Cambridge location. This is a fast-paced, team-oriented branch that places a strong emphasis on customer satisfaction. The parts and service coordinator is an important position within our service department, not only ensuring that we have the supplies and...


  • Cambridge, Canada Greentec Full time

    For over 28 years, Greentec has grown and evolved rapidly to become a leader in electronic recycling specializing in the collection, secure data destruction, recycling and recovery of end-of-life electronic waste. Protecting your business and the Environment. We are currently seeking an experienced Customer Service Representative for our Cambridge, Ontario...

  • Customer Service Rep

    8 months ago


    Cambridge, Canada Atlantic Industries Ltd. Full time

    **Responsibilities**: - Provide pricing to customers based on direction of the Regional Manager, Company price lists, and based on the quoting process. - Taking orders from customers over the phone, writing up the order, putting the order into the computer system, and getting the order to manufacturing for production. - Organizing and Co coordinating...


  • Cambridge, Canada Greentec International Inc. Full time

    For over 29 years, Greentec has grown and evolved rapidly to become a leader in electronic recycling specializing in the collection, secure data destruction, recycling and recovery of end-of-life electronic waste. Protecting your business and the Environment. We are currently seeking an experienced Customer Service Representative for our Cambridge, Ontario...


  • Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Service Coordinator

    6 months ago


    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2180 Eagle Street North, Cambridge...


  • Cambridge, Canada Cambridge Ford Full time

    **Exciting Opportunity: Full-time Service Appointment Coordinator** We are currently seeking a dedicated and organized Service Coordinator to join our team at Cambridge Ford Limited. The Service Coordinator will play a crucial role in ensuring seamless communication between our customers and our service department. If you have excellent communication...


  • Cambridge, Canada Waterloo Regional Police Service Full time

    **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Facilities Design Coordinator. **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique...


  • Cambridge, Canada Viking Fire Protection Full time

    VT-XT-114 **Workplace**: Cambridge, ON **Schedule**: 37.5 hours/week **Status**: Permanent, Full-Time **Salary**: To be discussed **Job Description**: Working within a team of fire protection professionals, you will mainly be responsible for assisting the sales team with customer service and inspection, deficiency/service scheduling. You will also be...