Customer Support Specialist

1 week ago

Cambridge, Canada NexPac Corporation Full time

Looking for an exciting and challenging career in fulfillment logistics? We want you.

NexPac is an emerging player in the world of third-party logistics, offering order fulfillment, distribution, storage and warehousing to businesses of all sizes. Specifically, we help our customers navigate the complexity and choices of logistics by providing personalized solutions, leveraging technology and tools, and staying up-to-date with the latest industry advancements. We stop at nothing to delivering only top shelf service and value to our customers.

At NexPac, we take pride in our people, who work hard to carry out our daily operations. Our people bring expertise and skills to the company, play a key role in customer service, contribute to innovation, and help shape the company's culture and values.

The 5 values we have as a team are:

- Customer’s First
- Own It
- Keep Improving
- Win Together
- Make it Fun

If that sounds interesting, then read on

**Position Overview**

**About You**

You are who we’re looking for if:

- You are an excellent communicator - written, verbal and listening ability
- You have a high attention to detail
- You are level-headed and thrive under pressure
- You are proactive
- Excellent multi-tasker
- You show respect and empathy toward others
- You desire to learn and grow

**Responsibilities and Duties**:
1. Customer Service Excellence:

- Serve as the primary point of contact for customers and communicate all elements of the order fulfillment process.
- Act as an advocate for customers, proactively anticipating their needs and finding suitable solutions to meet their requirements.
- Process and monitor the status of orders and collaborate with fulfillment team to ensure orders are dispatched on schedule.
- Provide shipping updates to customers and handle inquiries regarding shipment status.
- Facilitate meetings between customers, internal teams, and other stakeholders to address customer inquiries.
- Maintain a deep understanding of our services, products, policies, procedures and service level agreements to effectively assist customers.
- Collaborate with management and sales to support client retention and growth initiatives
- Serve as planning coordinator for all customer onboarding, and assist in the execution of onboarding with operations and accounting

2. Issue Resolution:

- Handle customer complaints, issues, and escalations with a sense of urgency, ensuring timely and effective resolution.
- Collaborate with cross-function teams, such as operations, sales, and accounting, to address concerns and coordinate solutions.
- Collaborate with carriers on freight issues; initiate and track re-routes, returns and reverse logistics cases
- Document customer interactions, complaints, and resolutions accurately and thoroughly

3. Process Improvement:

- Continuously evaluate and identify opportunities to streamline customer support processes, enhancing efficiency and effectiveness.
- Collaborate with internal teams to propose and implement improvements in systems, tools, and workflows to enhance customer support operations

4. Other Duties:

- Participate in daily huddle and other meetings with team members and management
- Cross-train with fulfillment coordinator to assist when needed
- Produce customs paperwork, shipping documents, and labels as needed
- Other duties as assigned

**Technical Skills**:

- MS Office (Word, Excel)
- Experience with CRM and warehouse management software an asset

**Qualifications**:

- 2+ years of experience in customer service, sales support, success management or related role
- Familiarity with the warehousing or the fulfillment logistics industry considered an asset

**Benefits**
- Competitive salary
- Benefits and Health Coverage
- Group RRSP Match Program
- Opportunity For Growth
- A Vibrant and Supportive Workplace

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Cambridge, ON N1R 8B7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

  • IT Support Specialist

    3 weeks ago

    Cambridge, Canada Septodont Full time

    **General information**: **Reference **:2023-1384 **Position description**: **Job Title**: IT Support Specialist **Company Details**: Septodont is a leading manufacturer of dental pharmaceuticals and medical devices with a global leadership position in dental pain management. The French-based company employs over 2,000+ people globally. We have six...

  • IT Support Specialist

    1 week ago

    Cambridge, Ontario, Canada Septodont Full time

    General information:Reference :Position description:Job Title:IT Support SpecialistCompany Details:Septodont is a leading manufacturer of dental pharmaceuticals and medical devices with a global leadership position in dental pain management. The French-based company employs over 2,000+ people globally. We have six manufacturing plants in France, India, North...

  • Customer Success Specialist

    3 weeks ago

    Cambridge, Canada Connected Vehicles Full time

    Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the...

  • Customer Onboarding Specialist

    3 weeks ago

    Cambridge, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Service Specialist

    2 weeks ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock producers providing over two thousand quality animal health products at a competitive price with next day delivery, and product support. Ours is a family business...

  • Automation Support Specialist

    3 weeks ago

    Cambridge, Canada ATS Automation Full time

    ATS Company: ATS Corporation Requisition ID: 12008 Location: Cambridge, ON, CA, N3H 4R7 #job-location.job-location-inline { display: inline; } Date: May 28, 2024 Automation Support Specialist OVERVIEW ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide....

  • Automation Support Specialist

    1 month ago

    Cambridge, Canada ATS Automation Full time

    ATS Company: ATS Corporation Requisition ID: 12008 Location: Cambridge, ON, CA, N3H 4R7 #job-location.job-location-inline { display: inline; } Date: May 28, 2024 Automation Support Specialist OVERVIEW ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide....

  • Automation Support Specialist

    1 day ago

    Cambridge, Canada ATS Automation Full time

    ATS Company: ATS Corporation Requisition ID: 12008 Location: Cambridge, ON, CA, N3H 4R7 #job-location.job-location-inline { display: inline; } Date: Jun 26, 2024 Automation Support Specialist OVERVIEW ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide....

  • Automation Support Specialist

    1 week ago

    Cambridge, Ontario, Canada ATS Automation Full time

    OVERVIEWATS' Global Services team is a dynamic team that drives the delivery of value-driven services to customers worldwide.Services represent a growing component of the overall value delivery to ATS' global customers, offering an opportunity for an enthusiastic individual to shape a well-defined offer structure of high-value service solutions to sustain...

  • Automation Support Specialist

    3 weeks ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEWATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Automation Support Specialist

    4 weeks ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEWATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Customer Onboarding Specialist

    1 week ago

    Cambridge, Ontario, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they...

  • Customer Success Specialist

    1 week ago

    Cambridge, Ontario, Canada Connected Vehicles Full time

    Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the...

  • Automation Support Specialist

    2 months ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEWATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Automation Support Specialist

    2 months ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEW ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Automation Support Specialist

    3 weeks ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEW ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Automation Support Specialist

    1 week ago

    Cambridge, Ontario, Canada ATS Automation Full time

    OVERVIEWATS' Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS' customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service...

  • Automation Support Specialist

    3 weeks ago

    Cambridge, Canada ATS Automation Full time

    OVERVIEWATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value...

  • Customer Service Specialist

    1 week ago

    Cambridge, Ontario, Canada GVF Group of Companies Full time

    Who we are:In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock producers providing over two thousand quality animal health products at a competitive price with next day delivery, and product support.Ours is a family business that...

  • Client Support Specialist

    2 months ago

    Cambridge, Canada University of Waterloo Full time

    Overview: The Client Support Specialist provides a wide range of direct services and support to faculty, staff and students in their use of the electronic workspace at the School of Architecture. The Client Support Specialist is responsible for providing services, support, consulting, training and communication services to clients at the School of...