Customer Training Coordinator

8 months ago

Cambridge, Canada ATS Automation Tooling Systems Full time

MAJOR DUTIES:
Analyze training requirements specific to customer needs. Research, write and teach and/or source training courses related to identifiable needs. Operate scheduled classes within the Training Centre and at customer sites. Acts as a mentor to Customer Training Coordinators; assists in training of new employees and assists in the coordination of ATS customer training.

SPECIFIC RESPONSIBILITIES:

- Maintain training database, including evaluation, certification and tracking of ATS customer trainees.
- Assist in the development of technical curriculum, such as student course books, in the area of Automation Systems, Safety, and I.S.O.
- Assist in the integration of support manuals with that of training material and verify the delivery of the information to ATS customers.
- Develop and conduct programs to train ATS customers in equipment installation, programming, safety, maintenance and repair of custom machinery and equipment such as robots and programmable controllers, following manuals, specifications, blueprints and schematics, using hand tools, measuring instruments and test equipment.
- Make follow-up calls with customer to verify that the quality of training delivered meets or exceeds customer expectations in an efficient manner.
- Assist Manager, Customer Training and Parts in the coordination and scheduling of the Customer Training group.
- Assist in the operation of a technical training centre at ATS and other locations as needed.
- Upgrade personal knowledge of automation components and devices as needed.
- Maintain electronic reporting of the operation of the training system.
- Confer with management, other ATS resources and customers to determine training objectives.
- Write training programs, including training outline, manuals, handouts and presentation materials.
- Schedule classes based on equipment and customer availability.
- Demonstrate procedures being taught.
- Observe trainees in both classroom and during hands-on activities to ensure good knowledge transfer, and safety and answer trainees’ questions.
- Create and administer, where necessary, written or practical exams.
- Preparation and review of training quotations to respond to customers R.F.Q.’s.
- Provide monthly reports detailing previous months’ activities.
- Be able to be on call on a rotational basis and take the lead to help non-service personnel on call at any time.
- Actively work with Sales and Manager on account management and development.
- Take leadership role in mentoring of Customer Trainers.
- Assist in the distribution of project assignments within the department.
- Take on temporary or permanent assignments as defined by the Manager, Customer Training and Parts.
- May be involved in service activities when necessary.
- Perform other duties as specified by the Manager, Customer Training and Parts.
- Some travel may be required in delivering customer training.
- Occasional overtime and weekend work is expected.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct

**Qualifications**:
**Education**:
Three-year college diploma in electrical or automation engineering technology, or successful completion of a skilled trades apprenticeship as a Machine Builder or Industrial Electrician or equivalent education and experience. Formal PLC training would be an asset.

**Experience**:
A minimum of five years of experience in customer training as well as the assembly, repair or service of automation machines or equipment. Familiar with word processing, basic CAD, and PC’s. Must be able to work in a multi-disciplined engineering environment. Good mechanical aptitude required. Excellent communication, teamwork and presentation skills, and the ability to succeed in a fast-paced environment are essential. Previous experience in training and program development is required.

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