Administrative Assistant, Student Services

3 months ago

Athabasca, Canada Athabasca University Full time

**_Athabasca University's Faculty of Health Disciplinesis currently recruiting for the position ofAdministrative Assistant, Student Services._**

The Faculty of Health Disciplines (FHD) is a recognized national leader in health care education, offering high quality programs that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research, and chart rewarding, lifelong careers. FHDoffers innovative and accessible programs and courses in both undergraduate and graduate studies, including thesis research opportunities for graduate learners.

FHD actively promotes research excellence and is home to a Canada Research Chair in Regulation, Social Governance, and Inequities in Health. Faculty members are engaged in programs of research in a variety of health-related areas. Faculty members' research is funded nationally, including CFI, CIHR, and SSHRC, as well as through regional and provincial organizations.

We encourage you to visitFaculty of Health Disciplinesto learn more.

**The Position**:
Reporting through the Administrative Professional Officer of Graduate Admissions to the Faculty Manager of the Faculty of Health Disciplines, the Administrative Assistant, Student Services serves as the first point of contact for student inquiries, providing program-related information to the public, current students, and the broader AU community. This front-line role is essential in supporting a positive student experience by triaging and redirecting inquiries as needed. As part of the Student Services team within the Faculty of Health Disciplines (FHD), the position also involves general administrative and student support tasks.

**Qualifications**:

- High school diploma required; Office Administration Certificate or Diploma preferred
- Minimum of two years' experience in administrative support, preferably in a post-secondary environment
- At least one year of experience in student-focused customer service
- Experience managing telephone inquiries and triaging student cases is an asset
- Strong computer and database skills are required
- Proven ability to work productively in a remote work setting
- Excellent written and verbal communication, organizational, and time-management skills
- Demonstrated tact, diplomacy, and ability to maintain confidentiality
- Ability to work both independently and collaboratively in a team environment

A detailed job descriptioncan be viewed at:Administrative Assistant, Student Services

**Athabasca First**

To discover the Town and Region of Athabasca, go to: Visit Athabasca.

**What AU Offers**:
Benefits and Pension eligibility differs based on employee group and **_may_** include:

- Defined Benefits Pension Plan
- Alberta Health Care
- Extended Health Care
- Life Insurance, Accidental Death & Dismemberment Insurance
- Disability Coverage
- Vacation
- Office Closure between Christmas and New Year's Day
- Discretionary Benefit Fund
- AU Course Allowance
- A Variety of Leaves (e.g., Maternity/Parental/Adoption, Compassionate Care, etc.)
- Employee & Family Assistance Program (EFAP)

Educational credentials will be verified before an offer of employment is extended. An offer of employment is conditional upon verification of educational credentials.

All educational credentials must be recognized in Canada.
- Working outside of Canada is not supported by Athabasca University. You are legally not permitted to work for Athabasca University if you are living outside of Canada._

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