Coordinator, Admissions

**Athabasca University's Office of the Registrar is currently recruiting for the position of Coordinator, Admissions & Transfer Credit Services.**

**The Position**:
Consistent with University policy and the objectives and priorities of the Office of the Registrar, directs and supervises the Articulations and Evaluations Units. Ensures integrity of the articulation and evaluation process, and continuing maintenance/upkeep of the accuracy of student records. Develops, coordinates and implements a variety of articulation efforts promoting cooperation between Athabasca University and external institutions.

Responsible for all activities in the Articulations and Evaluations Units including but not limited to:

- Directs and supervises the Articulations and Evaluations Units by ensuring that all related University policies are translated into the operational objectives, priorities and procedures of the Unit. Coordinating with other AU departments and collaborative partners in the provision of this service.
- Oversees all services related to the evaluation of previous post-secondary education to determine credit transferability for Athabasca University program students.
- Interpreting and resolving student problems and concerns. Granting exceptions to these individual concerns falling outside of university policies and procedures where possible. Policies and procedures must be explained and justified to students. Where necessary, forwarding more complex student concerns to. Associate Registrar, Transfer Credit Services.
- Ensuring that all AU program students with special needs are given assistance and are provided with special consideration for these needs regarding their individual program of study using AU resources. (i.e. recommending extension of degree regulations beyond the current end date, due to student presenting justifiable need).
- Communicating with other professional members in the Office of the Registrar, IT Services and other University departments recommended changes to the Student Information System to reflect new policy and policy changes. Evaluate and recommend improvements to enhance our service to students.
- Work with Office of the Registrar Management Team to identify and implement changes to improve processes and streamline areas of work.
- Due to the overlap in Admission functions working closely with the Coordinator of Enrolment Services and Academic records will be required.
- Work directly with the Coordinator of Enrolment Services and Academic records due to overlap in Admission functions.
- Manage and assign priorities to workflow in the Articulations unit keeping in mind high volumes, university benchmarks and the need for accuracy for student reviews, collaborative agreements and Alberta Council on Admissions & Transfer(ACAT)/British Columbia Council on Admissions & Transfer (BCCAT) submissions.
- Oversees the degree audit process for AU students including the production of all parchments. Determines General Faculty Council award winners. Provides names for display on the web.
- Assists in the development of policy and procedures for the Transfer Credit Services area.
- Responds to special requests confirming student transfer credit and program information.
- Accountable for processes and continuing maintenance/upkeep of the data bases housing articulation reviews and ensuring the integrity of these reviews.
- Acts as back-up to the Associate Registrar, Transfer Credit Services.

**Qualifications**:

- An undergraduate degree or equivalent experience is required to facilitate the understanding of stakeholder groups, work creatively and effectively in the institution, and to motivate staff.
- A minimum of 2 to 3 years of progressively responsible experience in a complex, online and regulated environment (post-secondary or other) or equivalent combination of experience and education is also required. Other combinations of education and experience may be considered.
- A minimum of three years' experience in the evaluation of educational credentials from post-secondary institutions is required.
- Excellent supervisory and communication skills are required, as are thorough investigative and problem-solving skills. The ability to absorb and assimilate diversified information and to make quick, well-reasoned, and independent decisions is crucial.
- The incumbent must have strong management and leadership skills, excellent organization and planning skills and proven ability to direct and supervise staff in a collaborative, co[1]operative way. Exceptional service to internal and external customers in a related (regulatory) environment is essential. Experience in managing change is critical to the success of the incumbent.
- The incumbent must have a sound understanding of Student Information Systems (preferably Banner) combined with solid process review and development skills. A working knowledge of Document Imaging and Workflow systems would be beneficial.
- Experience in a fast paced a