Market Manager

3 weeks ago

Mississauga, Canada CRH Canada - Cement ON Full time

Job ID: 470960

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.

**Position Overview**

The Market Manager for our Southwestern Ontario territory will be the primary contact for all customer accounts in his/her territory, acting as a liaison between customers and the Company and ensuring quality and consistency of service and/or product delivery. The Market Manager will maintain contact and develop strong relationships with current and prospective clients, generate sales proposals, and service and manage existing accounts.

**Key Responsibilities (Essential Duties and Functions)**:

- Foster strong relationships with customers and lead in developing customer loyalty and Ash Grove brand reputation
- Maintain a strong understanding of market volumes, trends, competitive activity and key economic drivers for the assigned territory
- Develop annual business plans for the territory and for each account, including pricing objectives, technical support, distribution optimization, new products, and receivables management
- Manage customer accounts i.e. ensure 100% correct daily billing with emphasis on correct and complete entry of pricing, management of payment discrepancies, DSO and rebates. Manage payment discrepancies and DSO problems to ensure customers are being billed correctly and paying correctly as per their agreed terms. Continue to work towards our vision of making Ash Grove the easiest and best supplier in the market to work with.
- Lead price negotiations with all customers and ensure that they are done in a mutually beneficial, satisfactory and timely manner
- Promote the consumption of cement and related cementitious products, enhancing Ash Grove brand reputation and awareness and preference for our products in the marketplace
- Provide up-to-date sales forecasts monthly for each account as required via standard tools
- Provide first line technical input (testing, specification interpretation, trouble-shooting) to customers and other stakeholders in assigned territory, and engage other Technical Service support as required
- Develop superior knowledge and understanding of each account, including objectives and strategies, key staff, operations, and financial performance. Provide value added to our customers to strengthen loyalty and brand reputation
- Utilize all available data, to monitor accounts commercial margin and continually seek opportunities for improvements in commercial margin.
- Represent Ash Grove by participating in industry associations
- Manage assigned expense and travel budgets.
- Follows up on new leads and referrals resulting from field activity

**Qualifications**

Education/Experience
- post-secondary, college or University education preferred
- Cement, concrete or construction industry experience is preferred but not required
- 2 to 5 years prior experience in the construction industry in sales, operations, or technical service

Knowledge/Skill Requirements
- Proficient with computers, especially Microsoft software products
- Position may require some physical handling of concrete and cement materials
- Demonstrated track record of successes; upwardly mobile

Core Competencies
- **
Cultivates Relationships and Networks** - Cultivate and maintain positive relationships with others in a friendly and respectful manner
- Ability to work independently with mínimal supervision
- ** Customer Focus** - Explore and understand customers’ requirements to ensure a high level of responsive service
- Superior skills in strategic thinking and planning
- Strong organizational and negotiation skills
- ** Manages Incidents** - Drives committed and effective incident management
- Leadership - demonstrated ability to:

- Influence people in the course of their work to meet company objectives
- Influence and manage change processes
- Communicate and create buy-in to company vision and values
- Coach, mentor and develop people
- Maintain a professional demeanor with internal and external clients
- ** Analysis and Problem Solving** - Fully analyze issues and problem to make sound decisions on daily activities
- ** Communications **- Listen and share information clearly and concisely to maintain an environment in which people communicate honestly and openly
- ** Implements OH&S Mission** - Ensures alignment of OH&S activities arising from Companies OH&S mission
- Ensures relevant actions are taken so that OH&S requirements are met

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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