Manager, Student Central

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 16

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic priorities by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle.

**Responsibilities**:
The Manager, Student Central plays a key leadership role within the Office of the Registrar by leading the front-line team who responds to over 140,000 inquiries per year ensuring a positive experience that fosters a long-term commitment to Western through transparent and equitable processes that are continuously improved to provide better service. The Manager, Student Central participates in ensuring important information is communicated to students in a timely, clear, and consistent manner.

The Manager, Student Central oversees the daily activities of the team, plans and implements changes to business processes and investigates, recommends, and implements the use of new technologies and improvements to existing technologies. The role ensures that there is consistent implementation and interpretation of Student Central and University policies and actively participates in the development of such policies. This role actively develops and maintains positive relationships and promotes cooperation between staff in Student Central; across the Office of the Registrar; and across campus to deliver and improve services to future, current, and former students.

**Qualifications**:
**Education**:

- Bachelor’s Degree preferably in Business Administration or Information Management
- Graduate Degree completed or in progress is preferred

**Experience**:

- 5 years management experience in a post secondary environment
- Experience managing diverse teams with competing scheduling priorities, preferably in a higher education institution
- 3 years project management experience or managing integrated systems and aligning resources, preferably in a higher education institution

Knowledge, Skills & Abilities:

- Excellent verbal and written communication skills
- Confidence dealing with all levels of an organization
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Demonstrated commitment to ongoing learning and professional development
- Ability to understand customer needs and expectations by providing excellent customer service directly and indirectly to meet and exceed expectations
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner with a desire to achieve results
- Ability to analyze and synthesize sizable amounts of detail/data
- Basic understanding of financial theories and budgeting
- Intermediate computer skills and knowledge of social media principles
- Ability to work within a flexible schedule to accommodate the University’s events and activities with flexibility to work outside regular business hours
- Ability to work and lead in a fluid and challenging work environment with changing priorities and deadlines
- Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Ability to work strategically, tactically, and operationally
- Ability to multi-task and maintain an organized and effective personal work environment
- Ability to work well under pressure and handle multiple conflicting priorities in a fast paced environment with frequent interruptions
- Ability to handle diverse situations, multiple projects and rapidly changing priorities
- Exceptional organizational skills and the ability to manage activities both for self and others effectively
- Ability to work in a manner that is compliant with confidentiality requirements
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management
- Proven ability to develop and foster supportive peer-to-peer relationships with experts/decision makers

**Background Checks**:
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resource

  • Student Central Student Assistant

    3 days ago

    London, Canada Western University Full time

    **About Western**: **About Us**: Providing information on undergraduate admissions and recruitment, student records, course registration, OSAP, forms of financial assistance, scholarships, tuition and other fees, exams, and graduation Processing tuition fee payments Distributing government loans and other forms of financial aid Assisting with course...

  • Student Central Assistant

    7 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Student Central Assistant

    3 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Leasing Agent

    3 weeks ago

    London, Canada Luigi's Student Rentals Full time

    Are you an effective communicator with a knack for building rapport and managing details? Do you enjoy working in a fast-paced environment and assisting students with finding their perfect rental? We’re looking for a motivated **Leasing Agent** to join our team, specializing in student rentals near Western University in London, Ontario. **Position...

  • Student Care Associate

    3 months ago

    London, Canada New Life Prison Ministries Full time

    The **Student Care Associate** role is central to the day-to-day office functioning and works in the heart of the New Life Prison Ministries Bible Study Correspondence system. This role will be responsible for: - Collecting, opening, sorting, and processing incoming correspondence from inmates and instructors - Oversee grading and marking student exams...

  • Student Switchboard Operator

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Student Central Assistant

    7 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Operations Student

    4 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Wts Student Operator

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Wts Student Operator

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Student Assistant, Records

    7 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Student Central Financial Aid Officer

    21 hours ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Manager, Student Engagement

    6 months ago

    London, Canada Huron University College Full time

    **MANAGER, STUDENT ENGAGEMENT** **ABOUT HURON UNIVERSITY**: Huron University is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other, one that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement.As the...

  • Manager, Student Engagement

    3 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 15 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Manager, Central Operations

    6 months ago

    London, Canada Canada Life Assurance Company Full time

    Manager, Central Operations & Transformation **Description: - Permanent Full Time- We are looking for a **_Manager, Central Operations & Transformation._** **Role description** - The Manager, Central Operations & Transformation will have a proven track record in identifying, analyzing, and facilitating capability modeling and support business case...

  • Operations Summer Student

    7 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Cabling Infrastructure Summer Student

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Assistant Community Manager

    7 months ago

    London, Canada Integris Student Living Full time

    **Position Summary and Job Magnitude** The Assistant Community Manager is responsible for assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of a student housing property and may act as the Community Manager in their absence. The Assistant Community Manager must possess strong communication...

  • Assistant Community Manager

    3 months ago

    London, Canada Integris Student Living Full time

    **Position Summary and Job Magnitude** The Assistant Community Manager is responsible for assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of a student housing property and may act as the Community Manager in their absence. The Assistant Community Manager must possess strong communication...

  • Assistant Community Manager

    7 months ago

    London, Canada Integris Student Living Full time

    **Position Summary and Job Magnitude** The Assistant Community Manager is responsible for assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of a student housing property and may act as the Community Manager in their absence. The Assistant Community Manager must possess strong communication...