Student Switchboard Operator

7 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

**Responsibilities**:
**Responsibilities**

**Education**

Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment.

**Experience**

1 year in a customer service role

**Skills, Abilities & Expertise**:

- Understanding of Western's academic and administrative structure
- Excellent verbal communication skills
- Ability to interact professionally with students, staff, faculty, and other members of the University community
- Customer service skills with a desire to achieve results in a professional and timely manner
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability to create a positive impression while interacting with others and responding to inquiries, by telephone, in person or electronically
- Computer skills with the ability to learn and use software programs
- Basic computer skills in Microsoft Office Suite
- Knowledge of general office procedures
- Ability to prioritize and organize a fluctuating work load
- Ability to work independently and effectively as a member of the team to achieve department goals
- Demonstrated ability to understand and resolve external and internal partner issues

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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