Manager, Independent Insurance Channel New Business

2 weeks ago


Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Manager, Independent Insurance Channel New Business**

The Individual Insurance and Investments business unit represents close to 30 per cent of all Sun Life Financial global revenue and more than 50 per cent of Canadian earnings. We're a top provider of life, health and wealth products in the Canadian marketplace.

The Manager of New Business leads teams supporting Individual Insurance Life and Health.

**What will you do?**
- Lead, coach, and develop the Independent Channel New Business operations. Teams consistent of approximately 35 individuals including team leaders, Process Consultants, Case Managers and Case Associates.
- Manage workload and priorities while promoting team work and a positive environment
- Support and foster a team culture of creating remarkable experiences for Advisors. This will be achieved leading and facilitating process improvements across the New Business operation.
- Support and lead top service for Strategic Partner Program (SPP) Advisors including proactive communication, priority service, and development of strong relationships between Advisors and team members
- Promote and lead employee development in both technical skills and soft skills to meet and exceed expectations
- Resolve and learn from escalated cases and areas of challenge
- Contribute to the leadership team by providing input on planning and priorities
- Manager in a dynamic working environment with staff in multiple locations (both hybrid and tele-commuter)
- Strengthen and leverage key relationships with the Independent Insurance Distribution sales teams, Advisors and their teams, as well as project, process, and training teams within New Business
- Monitor and support risk management and associated controls for the New Business functions
- Develops, implements, maintains and monitors internal controls and governance of common and consistent processes across new business

**What do you need to succeed?**
- Highly developed leadership skills for coaching and feedback
- A passion for customer service and a good understanding of the Independent Advisor Channel or Individual insurance
- Strong verbal and written communication skills
- Demonstrated results managing continuous improvements opportunities and larger initiatives
- Able to lead change and act as a change agent
- Analytical and proven experience making data driven decisions
- Ability to work independently
- Capability to delegate effectively
- Ability to interpret reports and data to manage and set priorities
- Results focused, pro-active and service oriented
- Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.

**What’s in it for you?**
- An environment of continuous learning and improvement
- A friendly, collaborative and inclusive culture
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
74,100/74 100 - 120,800/120 800

**Job Category**:
Customer Service / Operations

**Posting End Date**:
22/06/2023



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