Specialist, Marketplace Operations

6 months ago


Mississauga, Canada Walmart Canada Full time

**Résumé des fonctions... **:The Marketplace Operations Specialist is responsible to ensure Walmart Canada Marketplace sellers are fulfilling our customer promise. Collaborating with store teams to understand if Sellers are following DDP and no FBA shipping rules. Working with Customer Service to improve current CPO rates. Work with Sellers to help them understand shipping requirements for Walmart Canada, follow SLAs for customer service and help connect Sellers to 3PL and logistics services to help better serve the Walmart.ca customer.Subject matter expert on Marketplace Operations and work with cross-functional teams to plan and communicate efforts required from sellers. All developments that come from these eCommerce wide projects will be designed to improve customer satisfaction and trust.

Ce que vous ferez...

1. Build strong business and operations relationships with Marketplace sellers

2. Use the Seller scorecard to evaluate and manage vendor performance.

3. Provide suggestions for reputable 3PL and logistics services

4. Work with sellers to identify and resolve any issues to ensure a positive customer experience

5. Act as an escalation point for all customer inquiries/requests and work with sellers to ensure customers have a great experience on Walmart.ca

7. Develop future Marketplace operations and fulfillment processes ‎

**Compétences mínimales...**:

- Indiquez ci-dessous les compétences mínimales requises pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences mínimales. _

Age - 16 or older

**Compétences recherchées...**:

- Indiquez ci-dessous les compétences recherchées facultatives pour ce poste. Si aucune n’est indiquée, il n’y a pas de compétences recherchées. _

Comme requis par la loi, Walmart offrira des accommodements pour les besoins des associés avec des incapacités.

**Emplacement Principal...**

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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