Manager, Marketplace Fulfillment
5 months ago
**Position Summary... **:The Manager, Marketplace Fulfillment is responsible for influencing seller performance as it pertains to the entire post-purchase journey, as measured through the NPS and CSAT KPI’s, as well as maximize GMV. They lead a high-performing team dedicated to holding sellers accountable for fulfilling their shipping obligations and customer service expectations. They will continue to evolve our suite of seller performance metrics and work closely with internal technology teams on surfacing these metrics to sellers so they can proactively manage their business on our platform. This role will also develop productive partnerships with transportation providers with the goal of reducing delivery lead-times and shipping costs for our sellers and customers.
**What you'll do...**:
1. Own the evolution of our suite of seller performance metrics and seller enforcement framework. Lead Fulfillment team in utilization of these metrics to hold sellers accountable for achieving yearly targets.
2. Build relationships with US counterparts to align on global best practices and look for opportunities to scale/automate as we continue to grow our seller base.
3. Build relationships with KAM & Brands teams, providing high level of Operations support for strategic seller accounts.
4. Work closely with MP CS specialist to identify seller gaps and ways to improve customer experience/trust levels.
5. Develop productive partnerships with transportation/tracking providers with the goal of reducing delivery lead-times & shipping costs and improving the tracking experience for our sellers and customers.
6. Advocate for the needs of MP Operations with Technology counterparts. Responsible for researching, analyzing and creating business cases for formal requests of new initiatives and enhancements.
7. Work closely with the Seller Support team to identify technology bugs or process gaps affecting sellers and drive escalation to appropriate teams for speedy resolution.
8. Continue to grow, develop and lead a world class Fulfillment team who is agile, committed to and excited about the future of Marketplace.
**Qualifications**
- 3-5 years of operations/vendor management experience required
- University degree is required
- 1-3 years supervisory/management experience is required
- Experience in e-Commerce operations/supply chain an asset
- Strong communication skills and ability to influence others
- Comfort working with technology teams is a must
- Strong analytical skills and ability to make clear recommendations based on large amounts of data
- Comfort working with Microsoft Excel and PowerPoint required
**Minimum Qualifications...**:
- Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. _
Age - 16 or older
**Preferred Qualifications...**:
- Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. _
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
**Primary Location **
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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