Specialist, Marketplace Operations
6 months ago
**Position Summary... **:The Marketplace Operations Specialist is responsible to ensure Walmart Canada Marketplace sellers are fulfilling our customer promise. Collaborating with store teams to understand if Sellers are following DDP and no FBA shipping rules. Working with Customer Service to improve current CPO rates. Work with Sellers to help them understand shipping requirements for Walmart Canada, follow SLAs for customer service and help connect Sellers to 3PL and logistics services to help better serve the Walmart.ca customer.Subject matter expert on Marketplace Operations and work with cross-functional teams to plan and communicate efforts required from sellers. All developments that come from these eCommerce wide projects will be designed to improve customer satisfaction and trust.
**What you'll do...**:
1. Build strong business and operations relationships with Marketplace sellers
2. Use the Seller scorecard to evaluate and manage vendor performance.
3. Provide suggestions for reputable 3PL and logistics services
4. Work with sellers to identify and resolve any issues to ensure a positive customer experience
5. Act as an escalation point for all customer inquiries/requests and work with sellers to ensure customers have a great experience on Walmart.ca
7. Develop future Marketplace operations and fulfillment processes
**Minimum Qualifications...**:
- Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. _
Age - 16 or older
**Preferred Qualifications...**:
- Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. _
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
**Primary Location **
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
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