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Event Specialist, Conference Centre

7 months ago

Toronto, Canada The Globe and Mail Full time

**COMPANY OVERVIEW**:
The Globe and Mail is a national icon and one of Canada's most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we've garnered international acclaim for our data visualization, design, and creative storytelling.

We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees' growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.

No matter your position at The Globe, you'll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.

**POSITION OVERVIEW**:
Reporting to the Managing Director, Conference Centre, the Event Specialist is responsible for the fulfillment of client events at The Globe and Mail Centre, meeting service and profit objectives, including the management of event plans, schedules, staffing, in-house beverage services, technical, rental/décor, catering and other vendor requirements, ensuring superb client relationship management and providing an exceptional experience for all facility guests.

The Event Specialist will work a flexible schedule including evenings and weekends. This is a regular full time position based out of our office at 351 King Street East in Toronto.

**KEY RESPONSIBILITIES**:

- Achieving event sales, service and profit targets for customer segments through the execution of sales and service strategies and procedures, including developing and stewarding client accounts; responding to inquiries; educating and guiding potential clients on available services, offering tours, confirming and administrating venue bookings.
- Delivering a wide range of highly successful private and corporate events, based on client requirements to detail, schedule, confirming and administrating event components, and ensuring compliance with insurance, legal, health and safety obligations.
- Assignment of event equipment, supplies and vendor services ensuring proper setup and allocation of staff and resources for the successful delivery of each event, along with coordinating administrative requirements.
- Directing and supervising support staff and vendor services to ensure conformance with department objectives and goals. Supervise, direct, and coordinate the activities of personnel, subcontractors and vendors as required.
- Administration of event bookings including event orders, contracts, invoices, schedules and ensuring billings are accurate. Maintaining program systems, calendars and databases.
- Coordinating event deliveries, security, communications, promotions, recognition and way-finding.
- Working closely with event services team members as well as other departments to strengthen partnerships and operating procedures, including vendor coordination, staffing, client stewardship and business reporting, and troubleshooting client issues.
- Providing post-event analysis, and responding to client feedback.
- Supporting marketing strategies including targeted trade/networking events, social media, online and other promotions for customer segments.
- Contributing to, coordinating and distributing materials including: web and social media, event materials and on-site displays.
- Responding to client and internal requests for information and materials.
- Represent The Globe and Mail at meetings and events as requested.
- Other duties as assigned

**QUALIFICATIONS**:

- Excellent event planning skills and experience detailing corporate events and private celebrations. Experience in the planning and execution of hybrid and virtual events would be considered an asset.
- Excellent administrative and computer skills including Microsoft Office Suite; experience with CRM and calendar systems, floor plans/event design, invoicing, Eventbrite, Zoom, WebEx as well as social media platforms.
- Excellent organization and communication skills for detailed scheduling and planning, and providing direction to staff and vendors under tight deadlines.
- Excellent time management, attention to detail and passion for organization and administration.
- Ability to embrace and communicate an event vision and bring it to life as well as trouble-shoot and solve problems under pressure.
- Ability to connect with clients, colleagues and stakeholders to establish positive and productive ongoing relationships.
- Ability to thrive in a fast-paced environment with ambitious goals and multiple priorities.
- Smartserve and Food Handling certifications and familiarity with food/beverage industry best practices is an a