Conference Service Specialist

4 weeks ago

Toronto, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:
How you will make an Impact: Our Conference Service Specialists are the face of the company for on-site events. This position requires a very special skill set and personality. Managing a catered event requires solution-based thinking, speed and sense of urgency while following timelines, as well as attention to detail for service floor plans and table maps for plated dinners. This is a leadership role that requires managing the on-site staff and keeping everyone on task, while also overseeing the entire scope of service and liaising with our clients.

**As a Conference Service Specialist you will**:

- The Conference Service Specialist is responsible for managing staff and following timelines for event setups and service.
- Engaging with clients and Sales Managers and maintaining a rapport while running events.
- Ensure all food is presented, served, and displayed per standards.
- Log and maintain food temperatures
- Loading vans with catering supplies and ensuring all items are accounted for
- Driving to event locations
- Coordinate catering staff schedules to ensure all functions are delivered, served, and cleared in a timely fashion
- Maintaining a calm demeanor while under pressure.
- Quick, efficient decision making
- Thoroughly clean location after event is completed and assist with inventory, food storage and other closeout tasks
- Return food and beverages, serving equipment and utensils to catering facility
- Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations

**About you**:

- Must drive and have a valid Driver's Licence.
- You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
- Open availability to work both morning and evening events.
- Min. 4 years of catering or hospitality management, supervisory experience.
- Excellent customer service skills.
- Able to accurately read event orders and organize deliveries for the day
- Adept at conflict resolution.
- Advanced problem solving and delegating skills
- Confident leadership qualities including staff motivation, staff direction
- Ability to follow and maintain written and oral directions for timelines and room setups
- Ability to work independently or as part of a team
- Extremely well organized and efficient; able to multi-task
- Good attention to detail
- Physical ability to carry out the duties of the position

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