Conference Lead

3 days ago

Toronto, Canada Toronto Metropolitan Student Centre Full time

**CONFERENCE LEAD HAND - 12 MONTH CONTRACT**

**POSITION OVERVIEW**:
The Conference Lead Hand will be responsible for helping coordinate staff and executing events and conferences while meeting client needs within the TMU-SC Conference Services department. This role will act as the main point of contact for conference clients and guests on the day of their booking. This role ensures seamless execution of events and supervises conference staff ensuring compliance with all policies and procedures at the TMU-SC.

**DUTIES AND RESPONSIBILITIES**:

- Supervises conference staff ensuring compliance with all policies and procedures at TMU-SC, with specific focus on the Conference Services department
- Leads and supports a team of student staff with a focus on mentoring, support and leadership development
- Liaises between management and conference clients to ensure that events and bookings are operating properly, and conference staff are tending to all customer concerns, providing outstanding service
- Assists the Conference Services Manager with the development of purchase planning
- Ensures all event spaces are set-up and torn down in compliance with daily event contracts and requirements as per the Conference Services Handbook
- Assists with compiling feedback from clients for review and evaluation by management
- Makes appropriate recommendations for improvement to management
- Attends departmental meetings as needed
- Delivers exceptional customer service, ensuring a positive experience throughout events hosted at the TMU-SC
- Is proactive in resolving issues and ensuring client satisfaction

**JOB QUALIFICATIONS**
- Experience in the hospitality industry
- Completion of Hospitality and/or Tourism related program or certificate is an asset
- Minimum of 2 years’ experience in supervising and training staff
- Smart Serve Certification
- Bonus Points:

- Experience supervising staff in a unionized environment
- Familiarity with working in a university setting
- Required skills & demonstrated knowledge_
- Strong interpersonal skills and the ability to collaborate with internal and external stakeholders
- Knowledge of food and dietary restrictions
- Knowledge of audio-visual event requirements
- Proficient in Microsoft-365 Suite
- Commitment to providing inclusive, diverse, and accessible events
- Excellent time management skills
- Proven communication skills: demonstrate strong verbal and written communication skills to ensure effective interaction with students, staff, and external clients
- Sound judgment, decision-making and problem-solving skills
- Is extremely organized and detail oriented

**COMPENSATION & CULTURE**:
Position Title: Conference Lead Hand

Department: Conference Services, The Palin Foundation

Compensation: $24.95/hr
Benefits: Extended health and dental benefits, after successful completion of probation period; 2 weeks paid vacation + paid winter shutdown per year; 14 paid personal emergency leave/sick days per year.
Contract Type: Full-time, Temporary, Contract (12 months term limited)
Tentative start date: November 2024
Supervisory: This position reports directly to the Conference Services Manager
Location: Onsite

**EQUAL EMPLOYMENT OPPORTUNITY STATEMENT**:
The Palin Foundation is committed to employment equity and the creation of a staff group that reflects the community that we serve. As such, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger team and allow us to better serve the needs of our diverse community.

**SUBMITTING YOUR APPLICATION**:
**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $24.95 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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