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Bilingual Customer Service Representative

3 months ago

Halifax, Canada Answer 365 Full time

**Job Summary**

**If you are reliable and dependable, we are looking for you**

In today's culture, most communications between customers and businesses are automated. Between numbered phone trees and automated customer service, it's always a huge relief when you reach a real person - with a _real_ voice.

**We want **_**you**_ **to be that voice.**

Answer 365 is an Answering Service/Call Centre business in Halifax Nova Scotia is where we are looking to add to our team. With roots back to 1948, Answer 365 provides services to hundreds of businesses across North America.

Answer 365 was the recipient of the CAMX Award of Excellence in 2022 for eighteen years of service excellence. Answer 365 owner and president was the recipient of The Tom Ryan Award for Ethics, Integrity, and Quality.

Our team never does the same thing from one day to the next, but we make a difference. We help people every day on every call, and the job is not repetitive in nature.

**We are currently looking for FULL-TIME BILINGUAL representatives for 3pm - 11pm, this is an in office position.**

**Responsibilities and Duties - Onsite in Halifax**
- Manage dispatch calls in Infinity Telephone Agent, dispatching in accordance with specified time lines
- Access client web based systems to obtain information for dispatch process
- Work with the Team Leaders on identifying business opportunities for improvements, accounts, clients, operator training etc.
- Enter On Call schedules for clients daily, weekly, monthly as needed
- Monitor Ultracom for fails, delays, clears alarms, resets and contacts IT as needed for assistance
- Monitors SMS/Text and is able to identify fails, system issues, reset or contact IT as needed for assistance
- Performs hourly board checks and notifies Team Leader of any undelivered messages and/or follows up with message as needed to ensure timely delivery

**Qualifications and Skills**
- **Bilingual (French/English)**:

- Dependability
- Flexible schedule includes weekends and Holiday
- Experience handling difficult situations, emotional control
- Professional communication abilities
- Coaching experience or training preferred
- Excel & Word proficiency for reporting preferred
- Must be bondable (CRC completion required)

**Benefits**

Starting wage for is $18.00 -18.75. Bonus opportunities for Quality. Opportunities for advancement for individuals with the right mind & skill sets. Benefits include medical, dental, vision, long term disability & life after 3 months probation completed.

If you feel this position would be a good fit for your lifestyle, please contact us by providing a brief explanation of why you would be best suited for this position and a resume outlining your experience.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- This is an in office position, in Halifax. Can you work in office 3p-11p?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)
- English (preferred)

Work Location: In person

Expected start date: 2024-02-13