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Bilingual Customer Service Representative
2 months ago
Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our Customer Contact Centre, you will be responsible for providing exceptional customer service to our Canadian Banking customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Provide personalized service to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Use your knowledge of our products and services to offer customers valuable advice and solutions.
- Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
- Stay up-to-date with product and service knowledge to provide accurate and informed responses to customer inquiries.
- Meet or exceed performance targets and quality standards.
- Bilingual in French and English (spoken and written).
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- A comprehensive benefits package, including employee banking privileges.
- A competitive salary and incentive plan.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Recognition and rewards for outstanding performance.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let us know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
